200+ applicants

Company

Cribl · 1 day ago

Manager of Customer Success- Public Sector

Washington, DC

Full-time

Remote

Mid, Senior Level

$150K/yr - $200K/yr

3+ years exp

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Big DataInformation Technology

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Hire, coach, and mentor a team of highly technical Customer Success Engineers

Drive value for customers by helping them achieve their business and technical outcomes

Own a portfolio of customers and drive attainment of targets for onboarding, adoption, and expansion.

Identify adoption and growth potential in your portfolio as you work with your supporting sales teams.

Conduct periodic customer health checks to Identify risk, and work with your team to create and execute "get well" plans

Collaborate cross functionally across teams including Customer Success, Sales, Product Management, Support, Advocacy, Analytics, and Professional Services to ensure customers' success with focus on onboarding, adoption, and expansion

Drive standardization and consistency by guiding your team to document and maintain accurate and timely customer information with our Customer Success Platform (PlanHat)

Provide continued input and ideas to scale and improve internal processes and increase operational efficiency for the customer success organization

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementPeople ManagementTechnical ConsultingPortfolio ManagementTeam DevelopmentData Engineering PlatformsCustomer Success PlatformsCloud ProvidersCross-functional Collaboration

Required

3+ years people management experience with Customer Success, technical consulting, professional services or related customer-facing organization

Background of successfully selling to the US Federal Government (CIV, DoD, IC and leverage the Channel and FSI Communities) and State & Local Government

Experience hiring and developing a high performing team

Experience managing a portfolio of customers to drive product adoption, or responsible for delivering complex customer projects

Experience managing a highly technical team

Proven ability to manage competing priorities in a fast-paced environment

Travel a couple of times per quarter or more as the business requires

Preferred

Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)

Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat

Working knowledge of major cloud providers (AWS, Azure, GCP)

Good jokes, or maybe better, bad jokes

Loves talking to customers and solving problems

Benefits

Health

Dental

Vision

Short-term disability

Life insurance

Paid holidays

Paid time off

A fertility treatment benefit

401(k)

Equity

Eligibility for a discretionary company-wide bonus

Company

Cribl

Glassdoor

4.8

Cribl is a software company that designs a unified data management platform for exploring, collecting, processing, and accessing data.

Founded in 2018

San Francisco, California, USA

501-1000 employees

https://www.cribl.io

H1B Sponsorship

Cribl has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (3)

2022 (13)

2021 (2)