Crownpeak · 2 days ago

Manager of Customer Success

United States

Full-time

Remote

Senior Level

5+ years exp

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SaaSSoftware

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Responsibilities

Attract, hire, mentor, and retain highly skilled customer success professionals

Be responsible for your team achieving their KPIs against retention, on-time customer renewal, customer expansion and advocacy

Partner with Account Executives and Sales Leadership, taking a lead role to ensure excellent customer experience and commercial alignment

Guide and support your team in managing their clients throughout their lifecycle

Monitor your team’s book of business to identify risks and opportunities, taking action or escalating as appropriate

Create an encouraging environment of collaboration and continually focus on improving and developing skills

Position Customer Success service offerings with prospects and existing customers

Act as executive support for critical customers and customer events

Collaborate with cross-functional teams to develop specific short and long-term account plans that both optimize product adoption and advocacy goals

Prioritize and drive resolution to customer escalations

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer successInspiring team membersExemplary communication skillsManaging multiple prioritiesContinuous improvementSaas experienceAccount managementMentoring staffProblem-solvingTeam playerHigh level of intellectual curiosityBuilding strong positive relationships