FUJIFILM North America Corporation, Imaging Division ยท 3 hours ago
Manager of Imaging Service
United States
Full-time
Remote
Mid, Senior Level
$125K/yr - $125K/yr
10+ years exp
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Responsibilities
Manage the daily activities of the Product Specialist team consisting of 5+ employees.
Oversee depot operations both internally as well as external depot vendors.
Resolve general and escalated product and customer issues in the Americas.
Provide direction to service personnel on resolving installation and/or repair problems.
Monitor critical accounts to accomplish quick and effective problem resolution.
Measure product and product upgrade performance against benchmarks and improve product field performance.
Disseminate essential product information and maintain technical communication to all service and support personnel.
Recognizes technical gaps and proactively pursues solutions for the team.
Attend training classes (locations throughout the world), to stay current on both new and existing products.
Provide sales assistance in demos and/or customer visits as needed.
Perform related duties as assigned by manager.
Qualification
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Required
Ability to communicate with vendors and internal & external customers in an efficient and professional manner.
Outstanding customer relations skills
Excellent problem-solving and decision-making skills
Highly developed interpersonal skills and ability to work with others.
10+ years experience supporting technical service groups.
Driver personality that leads and takes charge of projects and situations.
Demonstrated problem-solving and decision-making skills.
Ability to achieve corporate and departmental goals by effectively managing direct reports.
Ability to accurately evaluate internal staff and provide feedback to management.
Possess necessary skills/attributes to include excellent customer communication skills (both verbal and written)
Requires a valid state driver's license (Real ID compliant), and passport.
Preferred
Outstanding communication, interpersonal and leadership skills.
Excellent organizational and time management skills.
Ability to work with cross functional teams.
Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights.
Understand and embrace importance of communication and its role relative to the customer.
5+ years managing a service team.
Experience with CRM systems (Astea, Salesforce, etc.)
Benefits
Bonus eligible
Medical, Dental, Vision
Life Insurance
401k
Paid Time Off
Company
FUJIFILM North America Corporation, Imaging Division
FUJIFILM North America Corporation, a marketing subsidiary of FUJIFILM Holdings America Corporation consists of four operating divisions and one subsidiary company.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase
