Accompany Health · 17 hours ago

Manager of Initial Engagement and Outreach (Must Reside in EST or CST)

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

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Health CareHome Health Care

No H1B

Security Clearance Required

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Responsibilities

Manage a team of outreach specialists, providing regular training and coaching on the following to help achieve engagement KPIs:

Pitching Accompany Health and our services

Identifying patient needs

Overcoming patient objections

Building trust with patients over the phone

Operational workflows

Create and maintain knowledge management system for Outreach function

Co-lead onboarding and training of new outreach specialists, including creating a playbook for onboarding new outreach specialists

Analyze qualitative and quantitative outreach performance metrics to identify trends and opportunities to improve core KPIs

Maintain accurate and up-to-date documentation of outreach specialist interactions, outcomes, and follow-up actions

Perform regular quality assurance checks on outreach specialist calls and documentation by listening to call recordings and auditing operational workflows, and maintain quality scorecard

Identify opportunities and implement workflow improvements to enhance the effectiveness and efficiency of outbound calling

Ensure compliance with regulations and guidelines in all outbound calling and outreach activities

Foster a positive and inclusive team environment, welcoming and providing feedback to each team member

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Healthcare managementOutbound callingPatient engagementTeam managementCRM toolsSales experienceMedicaidMedicareCoachingQuality assuranceFeedback willingness