WellSense Health Plan · 2 days ago

Manager of Marketing Operations

Boston, MA

Full-time

Remote

Senior Level

7+ years exp

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Hospitals and Health Care

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Responsibilities

Manages portfolio of member items and corresponding budget based on product benefit structure, responsible for fulfillment and optimization

Develops annual budget for benefit items portfolio

Works on member experience related to benefits and member items including requesting items, submitting reimbursement documentation and understanding the process

Manages member reimbursement decisions and payments for member incentive programs; audits and troubleshoots member documentation issues related to incentives

Sets efficiency performance metrics by creating, monitoring and reporting of workload and flow

Manages vendor selection and vendor relationships for benefits and items portfolio; working directly with external vendors to ensure steady business operations, manages and processes invoices, evaluates performance and ensures quality; performs routine audit and evaluation of vendors to ensure highest-quality products at market costs and identify new providers when necessary

Manages the Marketing Operations team, including recruiting and developing staff

Collaborates on over-the-counter card benefit fulfillment across all products, ensuring benefit alignment, distribution of cards and member instructions

Ensures corporate identity and brand standards are maintained

Leads periodic audits of systems performance and plan revision strategies as appropriate

Manages the member ID card process, working with vendor partners to ensure cards are delivered on a timely basis, on budget and in an efficient manner

Assist in the development and management of the marketing budget as it pertains to the member extras budget; track all related expenses and assist with invoice control

Qualification

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MarketingMember ExperienceMarketing OperationsProcess DevelopmentBudget ManagementVendor ManagementProblem-SolvingCommunicationInsuranceFinance