40 applicants

Company

HappyCo · 12 hours ago

Manager of Professional Services

Remote (USA)

Full-time

Remote

Mid, Senior Level

2+ years exp

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Growth Opportunities

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Responsibilities

Lead, mentor, and grow a team of service delivery professionals, including project managers, implementation consultants, and customer success experts

Foster a high-performance culture within the team, driving accountability, collaboration, and continuous development

Oversee customer engagements, ensuring successful onboarding, smooth implementations, and ongoing customer satisfaction

Serve as a strategic advisor to key clients, understanding their business objectives and aligning our software solutions to meet their needs

Drive best practices in client communication and service excellence

Develop, implement, and continuously improve service delivery methodologies and best practices for efficient and effective project execution

Ensure delivery quality standards are consistently met and that customer projects are delivered on time and within scope

Collaborate with Sr. Director of Services to define and execute the professional services strategy, aligning it with overall company goals

Identify and implement new service offerings, packages, and pricing models that increase client value and revenue opportunities

Monitor and optimize key metrics related to service delivery, customer satisfaction, project timelines, and team utilization

Establish and oversee tools, processes, and KPIs for effective project tracking and performance management

Work closely with Sales, Product, and Customer Success teams to ensure seamless customer experiences and identify opportunities for process improvements

Provide feedback to Product Management based on client interactions to inform product enhancements and address customer needs

Maintain internal process documentation

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS implementationsCustomer onboardingProject managementBusiness software applicationsFlexible attitudeResidential ManagementPropTech

Required

Strong people leadership skills with a history of building, developing, and retaining high-performing teams

A minimum of 2+ years of software implementation/ training experience

Strong familiarity and skills with business software applications: e.g. Slack, Jira, Asana, Google Suite, etc.

Positive, proactive work attitude

Exceptional project management skills, with the ability to prioritize and handle multiple client projects simultaneously

Excellent communication, negotiation, and conflict resolution skills

Proactive Problem Solver – You take initiative to find solutions, even when the answer isn't immediately clear, and are resourceful in seeking out the information you need

Ability to interact effectively with a diverse group of customers and staff

True customer centric mindset with patience for customers in a learning environment

Ability to pick up on new software features quickly

Reliable and punctual with a strong attention to detail

Flexible attitude and ability to adjust standard work hours to support customers and colleagues in other timezones