Udacity · 1 day ago
Manager of Revenue Operations - Technology
San Francisco Bay Area, CA (remote)
Full-time
Remote
Mid, Senior Level
5+ years exp
Maximize your interview chancesArtificial Intelligence (AI)E-Learning
Insider Connection @Udacity
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Primary owner of Sales & Customer Success facing technology stack, including SFDC.
Define and maintain the Salesforce product vision, strategy, and roadmap aligned with business goals.
Prioritize the development backlog based on stakeholder input, business impact, and technical feasibility.
Serve as the key decision-maker for feature prioritization, enhancements, and upgrades.
Manage the relationship with Salesforce, collaborating with key contacts and internal stakeholders to manage contracts, licenses, and technical requirements.
Leverage a JIRA service desk ticketing system to prioritize tasks and track deliverables.
Collaborate closely with key stakeholders (e.g., Direct Sales, Channel Sales, Marketing, Product, Finance, Data Insights) to gather and refine business requirements.
Act as the main point of contact for Salesforce-related inquiries, providing guidance and strategic insights.
Conduct regular stakeholder meetings and workshops to align Salesforce initiatives with business priorities.
Implement communication strategies, end-user support materials, and training programs developed with partner teams to drive user adoption of new processes.
Actively monitor and gather user feedback to make iterative improvements and enhance the overall user experience.
Champion Salesforce within the organization, fostering a culture of continuous improvement.
Ensure data integrity within Salesforce by collaborating with data management teams to establish data entry, reporting, and analytics standards.
Create and manage dashboards, reporting structures, and KPIs to provide actionable insights to stakeholders.
Deliver timely and accurate data insights to support and drive weekly forecasting efforts and ensure forecast alignment across the team.
Stay informed of Salesforce system updates, emerging trends (e.g., AI), and industry best practices to drive continuous product improvement.
Evaluate and recommend third-party tools, integrations, and solutions that complement the Salesforce ecosystem.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
5+ years experience in Sales Operations, Revenue Operations, and/or Systems Implementation/Management in a high-growth SaaS company.
Salesforce mastery: complex dashboards and reports, custom report types, calculated fields, workflows.
Process driven with Salesforce Administration certification is strongly desired.
Proven experience managing sales and marketing systems implementation, data, and business process design with strong project management and stakeholder management skills.
Experience with best-in-class CRM and related tools in the Marketing, Sales, and Customer Experience tech stack for SaaS companies (e.g., Marketo, Apollo, Fathom, Google Cloud, Sales Navigator, Highspot).
Excellent written & verbal communication skills at C-suite level.
Understanding of key SaaS Sales, Marketing, and Customer Experience concepts, and how they work in practice (e.g., solution selling).
Ability to conceptualize business processes, clearly identify pain points, and recommend system changes to support those processes.
Understanding of lead-to-opportunity and price-to-bill processes at a SaaS company.
Deep understanding of Marketing Automation and Salesforce, and how data flows between them.
Preferred
Proficiency with SQL, BI/Analytics tools, and CPQ platforms is a plus.
Company
Udacity
Udacity develops an online learning platform offering programs in artificial intelligence, machine learning, and robotics sector.
201-500 employees
H1B Sponsorship
Udacity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (2)
2021 (6)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$240MKey Investors
Hercules CapitalBertelsmannAndreessen Horowitz
2024-03-05Acquired· by Accenture
2021-08-27Series Unknown· $5M
2020-11-03Debt Financing· $75M
Leadership Team
Kai Roemmelt
CEO and board member
James Richards
VP Engineering & CTO
Recent News
Crunchbase News
2024-05-20
Computer World New Zealand
2024-05-04
FinSMES
2024-03-15
Company data provided by crunchbase
