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Company

Global Payments Inc. · 6 hours ago

Manager of Software Engineering

Harlan, KY

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

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Responsibilities

The engineering manager will lead and develop a highly technical agile team(s) of seasoned developers and software development engineers in test.

Ensure testing coverage and automation efforts are achieved, and be held accountable for the quality of your team's code and tests.

Help ensure observability is a first-class citizen in your application portfolio by identifying and defining SLIs/SLOs and KPIs.

Works in the codebase for a maximum of 10% of their time. Your tasks should add value but not be time-sensitive, as we do not want to impede our teams. For example, you could spend 10% on unit testing, automation testing, bug fixes, and enhancing observability.

Partner with internal stakeholders in Sales, Pricing, Boarding, Implementation, and Product Operations in supporting organizations to define and deliver end-to-end business processes

Provide leadership, activity planning, and direction to complete team tasks, produce the required deliverables, track and resolve issues, and meet project milestones.

Mentor team members, identify and develop opportunities for individual growth, and set a positive example for working in a team environment.

Work with product managers to manage and prioritize the team’s product backlog.

Work closely with the Site Reliability and platform teams to optimize the Continuous Integration and Deployment processes and test automation frameworks for the team.

Provides input into department plans and budgets. Manages resource allocation within the team on a day-to-day basis

Understands business’s current needs. Communicates with other technical and business teams on day-to-day work and project delivery. May represent the team on business calls, translating technical explanations and resolutions into business terms

Supports a continuous improvement mindset. Manages recommendations for improvements and encourages the team to do likewise

Provide technical guidance to Global Payments systems, customer requirements, and professional practice team members on technical issues.

Works within established compliance and governance procedures. Supports team members with compliance issues. Ensures that application development and production support processes and practices are compliant with corporate and regulatory standards

Not an exhaustive list; other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

C#.NETAgile Project DeliveryCloud-native developmentContainersKubernetesAzureGCPRelationship managementPayment processing knowledgeRemote team collaboration

Required

Typically, a minimum of 8 years as a software engineer with an additional minimum of 1 years managing teams

Implementation expertise and practical experience working on large projects involving complex integration with other systems and teams

C# experience is a must for all of our engineering positions.

Strong understanding of software development best practices with some experience using .net

A track record of delivering projects on time by leveraging your experience in development processes, work estimation, and optimal resource allocation

Passionate about scaling teams and helping individuals grow their careers

Strong leadership, decision-making, relationship management, conflict resolution, and problem-solving skills

Demonstrated success in establishing, managing, and maintaining effective working relationships with all levels of employees

Critical thinking, strong analytical skills, and problem-solving ability

Ability to handle a variety of tasks effectively and efficiently

Ability to predict areas of risk and concern

Ability to prioritize multiple projects and requests

Excellent written and verbal communication skills

Excellent organizational skills with attention to detail

Familiarity with payment processing industry processes, technologies, and players

Occasional Travel

Knowledge of Agile Project Delivery foundations - SAFe Preferred