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Overview

Company

Original Job Post

Kimpton Hotels & Restaurants · 2 days ago

Manager on Duty

Seattle, WA

Full-time

Onsite

Mid Level

$24/hr - $24/hr

1+ years exp

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Responsibilities

Supervise all duties performed by all Front Office employees.

Assist in creating and posting employee schedules within the required time frame.

Assist the front office manager in coaching, counseling and disciplining employees when necessary, using proper documentation and techniques.

Ensure that all employees are posted at their stations at the correct time and that they complete their essential duties before their departure.

Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found.

Assist with any scheduled shift problems on the night audit shifts.

Properly train and monitor all service levels provided by employees to guests and other fellow employees.

Meet or exceed levels of service required by the Mystery Shopper Survey.

Monitor proper operational supplies and communicate to front office manager when ordering is necessary.

Ensure all employees follow proper cash and credit handling procedures.

Accountable for the 'guest ledger' and its proper daily maintenance as well as maintaining the 'guest comment card' return ratios as expected by the hotel and management.

Qualification

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Supervisory ExperienceHospitality IndustryEmployee TrainingSchedulingCoachingDocumentationCash Handling ProceduresOperaMicrosoft Office SuiteProblem-SolvingInterpersonalProfessionalismCommunication

Required

Must be able to work weekends

Supervise all duties performed by all Front Office employees

Assist in creating and posting employee schedules within the required time frame

Assist the front office manager in coaching, counseling and disciplining employees when necessary, using proper documentation and techniques

Ensure that all employees are posted at their stations at the correct time and that they complete their essential duties before their departure

Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found

Assist with any scheduled shift problems on the night audit shifts

Properly train and monitor all service levels provided by employees to guests and other fellow employees

Meet or exceed levels of service required by the Mystery Shopper Survey

Monitor proper operational supplies and communicate to front office manager when ordering is necessary

Ensure all employees follow proper cash and credit handling procedures

Accountable for the 'guest ledger' and its proper daily maintenance as well as maintaining the 'guest comment card' return ratios as expected by the hotel and management

Minimum 1 year supervisory experience in hospitality or similar industry

Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism

Ability to verbally communicate effectively and professionally

Experience using Opera and Microsoft Office Suite

Flexible schedule, able to work evenings, weekends and holidays