Aspire Software ยท 10 hours ago
Managing Director
United States
Full-time
Remote
Director/Executive
7+ years exp
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Responsibilities
Own the long-range, annual and quarterly financial and non-financial goals
Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda
Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, R&D capacity management, services resourcing, customer support, and customer project delivery
Attend trade shows and panels
Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets
Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
Develop and maintain competitive intelligence programs, generating industry trend reports to inform new features and product development
Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to the executive team and board of directors
Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends)
Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization
Manage key relationships with large accounts is mandatory
Execute an effective, long-term customer success program for clients
Implement and maintain client support initiatives
Facilitate both in-house and client training sessions
Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools
Ensure clear product roadmaps are established, followed, and adapted to meet market needs
Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations
Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers
Facilitate the growth of Product Managers by aligning their activities with job descriptions
Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin
Establish strategies to increase NRR
Track on a monthly basis result with the Head of Professional Services
Advance performance by driving improvements in revenue, profit, customer retention, loss prevention, and expense ratios
Annual, quarterly, and monthly revenue results/forecasts and costs
Participate in the development of internal department policies and programs to support quality and growth
Drive P&L, ROI, EBITDA, rule of 40 and ARR/ IRR performance of businesses and ensure companies are meeting organizational objectives
Leading recruitment within your organization
Leading HR initiatives such as (1) retaining talents (2) comply with local HR jurisdictions (3) develop a true local company culture
Qualification
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Required
Prior experience in managing a B2B software company is mandatory
A natural ability to lead performance and financial health in a business
Bring a proven entrepreneurial spirit and pace-setter traits
Bachelor's degree or equivalent, preferably in technical or business discipline
7+ years of direct cross-functional team management experience and full P&L management is mandatory
Broad financial acumen across the organization (e.g., managing a P&L, understanding financial documents, business intelligence, FP&A processes, etc.)
History of developing and implementing successful strategies for net new customer acquisition and market penetration is essential
Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals
People Leadership, Building teams, communication, and organizational skills are essential
Excellent analytical and problem-solving skills
A 'roll up the sleeves' attitude towards problem-solving is essential
Goal-oriented with comfort in setting measurable goals for others and him/herself
Actively engages in continuous learning and self-development to enhance skills and knowledge relevant to the role
Ability and willingness to create change, passion for continuous improvement
30% of travel required for internal and customer meetings
Must be legally authorized to work in the United States
Preferred
MBA or advanced degree, a plus
Company
Aspire Software
Aspire Software is a vertical acquisition software company that owns, operates and manages a portfolio of companies in various industries. It is a sub-organization of Valsoft.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Dennis Hall
Chief Technology Officer
Gustavo Vargas
Operating Partner
Company data provided by crunchbase
