Visual Comfort & Co. · 3 hours ago
Market Development Project Specialist
Savannah, GA
Full-time
Remote
Mid Level
$65K/yr - $65K/yr
3+ years exp
Maximize your interview chancesConsumer GoodsE-Commerce
Insider Connection @Visual Comfort & Co.
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Accurately processes quotes, orders (including bulbs) and returns
Manages product returns, support cases, shipping claims, processes return and replacement orders
Follows through with customer inquiries, ensuring a high level of customer satisfaction
Resolves routine customer issues independently, escalating queries and concerns to MDS or director as appropriate
Actively participates in training involving our products, systems and design
Manages all open orders and communicates with MDS
Manages all DNR and communicates with MDS when follow-up with customer is required
Communicates with MDS and manages 3PL orders status including: DNR, arrival in warehouse and shipment to customer
Manages MDS reporting including: Return Follow-Up Report and Aged AR
Additional duties as required
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
3+ years’ previous experience in customer service or project management required
Strong aptitude for and proficiency navigating CRM and Order Management systems
Proactive problem solver with experience working in a fast-paced environment
Exceptional organizational and time management skills, with a strong attention to detail
Ability to effectively prioritize and handle multiple tasks and changing priorities with a sense of urgency
Exhibits professionalism with customers, team members and all levels of leadership
Must demonstrate maturity in judgement, commitment, dependability and punctuality
Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
Demonstrate exceptional communication across all contact channels, including email and phone
Available to work a flexible schedule, if requested.
Preferred
2 or 4-year college graduate preferred
Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus
Benefits
Competitive base salary and annual discretionary bonus
Structured training program
Minimal cost for Medical, Vision and Dental Benefits
Company provided Life Insurance and Short-Term Disability
401K match up to 4% of your contributions
Generous vacation and PTO program
Accrued sick time
Closed on all major holidays
Company
Visual Comfort & Co.
Visual Comfort & Co. is a consumer goods company offering lighting fixtures and portable lighting products.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-06-10Series Unknown
Leadership Team
Bhavya Desai
Chief Technology Officer
William Bland
CFO
Recent News
2024-12-03
2024-10-23
Company data provided by crunchbase
