Marketing Director @ Confidencial | Jobright.ai
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Marketing Director jobs in New York, NY
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Confidencial ยท 3 hours ago

Marketing Director

positionNew York, NY
timeFull-time
remoteRemote
seniorityDirector/Executive
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Actively Hiring

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Responsibilities

Leading and overseeing the customer experience strategy across all touchpoints within an organization.
Ensuring that customers have a seamless, positive, and memorable experience throughout their journey with the company.
Working closely with cross-functional teams to develop and execute strategies aimed at improving customer satisfaction, loyalty, and retention.
Analyzing customer feedback, identifying pain points, and implementing solutions to continuously enhance service delivery.
Leading customer support teams, collaborating with product and marketing departments, and using data-driven insights to shape and refine customer experience initiatives.
Fostering a customer-centric culture that drives business growth and builds long-lasting customer relationships.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer experience strategyCustomer satisfaction analysisData-driven insightsCustomer support leadershipCross-functional collaborationCustomer-centric cultureRetention strategiesLoyalty programsService delivery improvement

Required

Proven experience in customer experience management or a related field.
Strong leadership skills with the ability to lead cross-functional teams.
Excellent analytical skills to interpret customer feedback and data.
Experience in developing and executing customer experience strategies.
Ability to identify pain points and implement effective solutions.
Strong communication and interpersonal skills.
Commitment to fostering a customer-centric culture.

Preferred

Experience in a marketing or product management role.
Familiarity with customer relationship management (CRM) tools.
Knowledge of data analysis and reporting tools.
Experience in driving customer loyalty and retention programs.

Company

Confidencial

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people-size2-10 employees

Funding

Current Stage
Early Stage
Company data provided by crunchbase
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Orion

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