KellyMitchell Group · 15 hours ago
Marketing Operations Analyst
San Francisco, CA
Contract
Remote
Mid Level
$35/hr - $50/hr
3+ years exp
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Responsibilities
Oversee handling of internal support tickets, delivering excellent customer service to stakeholders and resolving issues promptly to enhance operational efficiency
Monitor data operations to minimize escalations
Troubleshoot data issues and lead routing from marketing automation stemming from list uploads
Ensure the accuracy and integrity of data files and data loads to support effective marketing campaign management and successful engagement delivery
Develop, write, and edit user-friendly guides, training materials, and technical documentation that empower stakeholders to utilize data and tools effectively
Collaborate with various teams to understand their challenges and craft engaging content that facilitates communication, shares insights, and keeps teams informed
Review webform specifications and data collection processes to ensure adherence to compliance standards, enabling informed decision-making
Conduct training sessions for internal stakeholders on data tools and policies to maximize marketing campaign effectiveness
Qualification
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Required
3+ years in technical support or similar roles
Experience with CRM, with the ability to quickly gain a deep understanding of company’s business processes
Strong ability to create clear, user-friendly documentation tailored to diverse audiences, enhancing their ability to leverage tools and data
Proven analytical capabilities with meticulous attention to detail; adept at deriving actionable insights from complex data sets
Resourceful and focused on identifying opportunities for process enhancements and enabling stakeholder success
Excellent verbal and written communication skills, capable of conveying complex information in an understandable manner to various audiences
Ability to manage multiple projects, prioritize effectively, and work independently with minimal supervision
Comfortable navigating changing requirements and priorities in a fast-paced environment
Strong collaborative skills, with the ability to work well within a team and contribute to the overall success of the business
Excellent problem-solving, debugging, and testing skills
Preferred
Experience in Marketing Automation is a plus
Benefits
Medical, Dental, & Vision Insurance Plans
401K offered
Company
KellyMitchell Group
KellyMitchell is a HR firm for IT and technical staffing for organizations globally.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cassandra Sanford
Co-Founder & Chief Executive Officer
Mark LoCigno
Co-Founder & President
Company data provided by crunchbase
