30 applicants

Company

Global Payments Inc. · 6 hours ago

Marketing Program Manager

United States

Full-time

Remote

Senior Level

6+ years exp

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Hiring Manager

Diane Cook

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Responsibilities

Manages projects with a span of influence that typically require working within multiple business segments and/or across corporate shared service resources, such as Software Development, Information Security, IT Development, Customer Service and/or Training, etc.

Works across internal functional areas and with external stakeholders, and may work across the enterprise and/or with third party vendors to deliver a new product or solution.

Manages projects that typically require making complex customizations, such as creating a new module of functionality within an application or making an enhancement to an existing framework; may need to obtain alignment across the enterprise for the development of a new solution in which there may be no functional internal SME available in the enterprise and no existing road map may exist.

Manages project plans in which portions of the solution exist or the required solution may not exist, but there is a need for a complex modification to meet the business requirement.

Manages and monitors time, scope, and cost for the project based on the identified requirements. Not only identifies issues, but also anticipates issues that need escalation; may escalate issues to the senior or executive leadership team, but is competent to solve most issues.

Collaborates, negotiates, and manages issues to resolution. Conducts conflict management with all levels internal and/or external stakeholders as requirements are identified, various issues arise, scope changes are requested, etc.; may conduct multiple iterations of feasibility analysis and have further communication which includes negotiation, conflict resolution, and problem-solving with internal and external stakeholders due to projects having the potential for varied and complex scope change(s).

Gathers project sizing information from appropriate teams, and ensures all projects are properly and accurately estimated and timely billed; monitors and tracks to the budget; acts as a mentor to less experienced project managers to assist with the financial responsibility of the job. May oversee the creation and monitoring of budgets and challenges them as necessary; monitors billing performance against targets, deploying action plans to address any negative variances.

Completes and reviews monthly reports for all projects assigned, and provides feedback and recommendations regarding project budgets; identifies opportunities to increase project revenue through the provision of value added services (e.g., consultancy, test support, etc.) and to lower the cost of delivery to optimize the project team’s productivity. May contribute to the annual budget forecasting process and manage and monitor the budget; supports the quarterly re-forecasting process.

Has the authority to make decisions outside of established processes, methodologies, etc. that impact the project’s delivery; influences the decisions of other members on project team, and mentors less experienced team members regarding decision making activities

Collaborates with internal departments, such as Legal, Procurement, and Finance, as needed, to manage the budgeting and contractual responsibilities and any associated impacts; mentors less experienced project managers with working with other internal resources

Mentors and may guide less experienced project managers with the creation and management of project plans.

Qualification

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Program ManagementPMP CertificationProject ManagementCross-Functional Team ManagementAgile CertificationProject Management ToolsLarge Multinational OrganizationsMultiple Workstreams ManagementBranding StrategyCustomer Engagement Principles

Required

Bachelor’s degree in Business Administration, Marketing, Communications, Project Management, or a related field.

At least 6 years of experience in program management, project management, or similar roles, with 3+ years managing complex, multi-departmental or global initiatives.

Proven experience leading and executing large-scale rebranding or transformation projects across multiple regions, particularly at the enterprise level.

Strong experience managing cross-functional teams and working directly with senior leadership to align projects with business goals.

Proficient in using project management tools (e.g., Asana, Jira, Microsoft Project, Smartsheet) to plan, track, and execute large programs.

Experience in working with large, multinational organizations, understanding regional market dynamics, cultural differences, and complexities of operating at a global scale.

Preferred

Master's Degree

PMP (Project Management Professional) or PgMP (Program Management Professional) certification.

Agile or Scrum certification (e.g., Certified ScrumMaster) is a plus.

Demonstrated ability to manage multiple workstreams simultaneously, ensuring all are progressing on time and within scope.

Strong ability to lead meetings with senior leaders, clearly articulate program status, issues, and next steps, while keeping the meeting on track and productive.

Strong written and verbal communication skills with the ability to influence stakeholders at all levels of the organization.

Excellent at problem-solving and navigating complex, ambiguous situations, ensuring projects are delivered successfully even when facing challenges.

Deep understanding of branding strategy, brand identity, and customer engagement principles.