Catbird NYC · 1 day ago

MBA Intern - Customer Strategy, Insights & Analytics

Brooklyn, New York

Internship

Remote

Intern/New Grad

$4,000/mo - $4,000/mo

Start in 2025 Winter

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Responsibilities

Analyze CRM data, customer service feedback, customer purchase behavior, and survey insights to build out the following:

Streamlined customer dashboards for ongoing and ad hoc analysis

Summary of key insights and actions to wider team

Automated reporting in Catbird’s BI platform, Looker

Partner with marketing to set up flow for a quarterly customer focus group

Define additional metrics and tracking to measure Catbird’s retention health and brand heat

Identify shifts within our customer behavior and relevant actions to drive growth

Build upon our existing core customer demographics with up-to-date insights across purchase behavior, product affinity, and psychographic data

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CRM analysisData analyticsLookerGoogle AnalyticsCustomer research methodsSurvey codingSocial listeningActionable strategiesCommunicatorCross functional collaboration