Allied Benefit Systems · 1 day ago
Member Advocate
United States
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Handle inbound call inquiries for members looking for providers in their requested area.
Handle outbound calls to various providers in the member’s requested discipline and geographic area to determine plan acceptance for the specific member.
Coordinate with BPO Client Service Team Members and Manager to handle projects as assigned and assist with ad hoc reports.
Fosters a sense of urgency and commitment to achieve goals resulting in the ability to influence the organization to meet and exceed customer expectations
Maintain Customer Service Performance Standards for all BPO Clients.
Meet and maintain all quality and performance metrics in place for the BPO Member Advocate call center
Provide a highly personalized member experience dedicated to educating members, providers, Employers, Brokers and Sales on the plan, coverage and the tools and resources that are available to them.
Demonstrate strength and understanding of all workflows and business processes to execute the overall service strategy for BPO Clients
Assist with various team projects as assigned
Perform other duties as assigned
Qualification
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Required
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Technically capable of learning new systems and technologies.
1-3 years of Customer Service experience required
Preferred
Bachelor’s degree or equivalent work experience preferred
Experience in employee health and benefit plan administration preferred
Company
Allied Benefit Systems
Allied offers insurance products, self-insurance solutions, custom insurance and healthcare solutions to the individuals and organizations.
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Stone Point Capital
2021-02-18Private Equity· Undisclosed
Leadership Team
D
Dina H. Tank
SVP of Sales, Western Region
Recent News
2023-12-21
2023-07-18
Company data provided by crunchbase
