AAA Life Insurance Company · 20 hours ago
Member Services Advocate
Omaha, NE
Full-time
Remote
Entry Level
$20/hr - $20/hr
2+ years exp
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Responsibilities
Demonstrate and continue to develop detailed and proven understanding of all AAA Life products and processes associated with providing service to the member.
Responsible for handling member inquiries and providing resolution to problems that may require additional escalation in a way that reflects the Member Experience philosophy of Speed, Accuracy and Style.
Exhibits strong communication and collaborative qualities and be able to deliver information confidently to members.
Follows appropriate procedures to approve and process reinstatement forms within guidelines.
Enroll members in coverage as opportunities are presented.
Assist management in the receipt and resolution of insured’s and member complaints.
Consistently leverage our brand and our dedication to creating a positive member experience.
Transfer and/or redirect members to other AAA Life Insurance departments and contacts when necessary.
Qualification
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Required
High School degree required
Minimum 2 years’ experience in a customer service related position required where there is a high value placed on the customer/member experience
Perform accurate mathematical calculations (addition, subtraction, multiplication and division.)
Must be flexible in their personal schedules and be willing to work overtime and weekends as business dictates.
Preferred
some college level coursework preferred
insurance/call center experience preferred
Basic understanding and knowledge of life insurance company operations, policies and procedures and knowledge of various insurance products preferred
Prior experience navigating and operating multiple computer applications and telephone technologies desired
Benefits
Medical, Dental, Vision, Life and Disability coverage available day one
Pension Plan
Performance-based incentive plan
401k available with a Company match
Holidays and Paid Time Off
AAA Basic Membership
Company
AAA Life Insurance Company
AAA Life Insurance Company is fueled by our mission of providing financial security and peace of mind to AAA members through our life insurance products, delivering on the outstanding customer service that members have come to expect from the AAA brand.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Philip Walker
President & Chief Executive Officer
Betty Schick
Senior Vice President Chief Experience Officer
Recent News
MarketWatch
2024-04-09
Company data provided by crunchbase
