WebPT · 2 hours ago

Member Services Specialist 1, Billing

United States

Full-time

Remote

Mid, Senior Level

$19.03/hr - $23.79/hr

5+ years exp

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Responsibilities

Review contract billing events for proper entry in SFDC against customer contract

Track any pending contractual issues, billing issues, or pending invoices and work with other departments to make the necessary corrections.

Manage and action daily review of the SFDC Case Management System

Assist with manually correcting invoices and credits as needed

Respond to a variety of account related questions quickly and accurately via phone and email.

Process new sales orders timely and accurately

Perform account audits and make adjustments when needed; pay close attention to detail.

Accurately fulfill member requests to account changes in a timely manner. This includes license adjustments, module adjustments, location adds, cancellations, account restructures, invoice requests etc.

Adhere to all confidentiality and compliance regulations, including HIPAA.

Qualification

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Advanced MS OfficeSalesforceSage IntacctContract reviewInvoice reconciliationProcess improvement