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Company

Samaritan Ministries International · 3 hours ago

Membership Advocate

United States

Full-time

Remote

Entry Level

$13.45/hr - $17.45/hr

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Responsibilities

Helping members navigate the interaction between membership in a health care sharing ministry, an insurance-centric health care field, the Affordable Care Act, and public policy.

Handling inbound and outbound phone calls, emails, and tasks received through other software platforms.

Answering members’ questions about Samaritan Ministries, health care sharing, the need sharing process, Samaritan Ministries’ Guidelines, policies, and other processes.

Serving members by communicating with them on the phone or via email by doing the following:

Assessing member’s situations to discern the most effective manner to communicate God’s love, always pointing them back to Christ.

Performing basic maintenance on memberships to ensure that all information is accurate and updated

Inactivating memberships upon member’s request, reactivating memberships after verifying that all requirements have been met and adding or removing individuals from existing memberships.

Helping members with share and membership issues.

Submitting requests to the Legal Team for Proof of Membership documents.

Documenting each member interaction within the membership database.

Serving the member by completing all assigned tasks by Team Lead in an efficient and effective manner, caring for members by resolving membership issues with diligence and kindness, ensuring that members are communicated with in a sufficient manner.

When appropriate, provide biblical counsel, prayer, and encouragement, while upholding the authority of the member’s local church.

Participating in ongoing training with a joyful and teachable attitude in the following ways:

Attending all prayer, team, department and staff-wide meetings

Proactively reviewing training materials on a regular basis and asking a trainer or supervisor for guidance or instruction when necessary.

Answering questions of less tenured advocates in both a timely and patient manner.

Meet quality assurance requirements and other key performance metrics as specified by Team Lead.

Performs other related duties, as assigned.

Qualification

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Five9 phone systemGroundhog CRMZohoSMI GuidelinesTechniques for difficult situationsDepartmental processesMetric goals

Required

2-year college degree from an accredited college or equivalent combination of education and experience.

Attention to Detail—Thorough in accomplishing a task with accuracy and timeliness.

Written Communication—Writes professional and grammatically correct messages that are clear and concise.

Verbal Communication—Able to convey thoughts and express ideas clearly, completely, and effectively.

Customer Service—Responds to the needs of internal and external customers.

Problem Solving—The ability to define a problem correctly, determine root causes, brainstorm possible solutions, and effectively analyze options to find a resolution.

Knowledge of SMI Guidelines and TERPS.

Knowledge of techniques for dealing with difficult situations.

Knowledge of active listening techniques.

Knowledge of departmental processes, procedures, and protocols.

Knowledge of metric goals for the role.

Knowledge of software: Five9 phone system, Groundhog CRM, Zoho.

Staff are required to meet established goals or communicated expectations for quantity and quality.

Staff are required to apply appropriate time management and prioritization skills.

Staff are required to work independently with a reasonable amount of guidance from more senior staff.

Staff are required to adequately learn and apply training and knowledge to perform these responsibilities and duties.