BJ's Wholesale Club · 20 hours ago
Membership Sales Ambassador Full Time
Middleburg Heights, OH #0124
Full-time
Onsite
Entry Level
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Responsibilities
Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
Sells BJ’s membership products to potential new and existing members with high energy and determination
Drives toward goal achievement, defined by business established benchmarks and results
Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
Maintains all club policies and procedures.
Performs other duties as assigned, including working in other departments as needed.
Regular, predictable, full attendance is an essential function of this job.
Qualification
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Required
Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyalty Programs.
Responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries.
Provides excellent and efficient member service.
Carry out job functions and responsibilities as assigned.
Support the application of club policies, procedures and compliance.
Strive for flawless execution and hold ourselves accountable.
Act with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.
Ensure a safe and positive environment for our members and each other.
Embrace inclusion and diversity, by working together with collaboration and respect.
Work as a team to achieve goals.
Move with speed and agility in everything we do.
Innovate and adapt so we can move as fast as the world around us.
Maintain a friendly to and positive attitude.
Deliver service excellence through all points of contact.
Resolve and deescalate to address every member concern.
Ensure a safe and positive environment and experience for the members.
Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA), Fast, Friendly Full, Fresh, Clean.
Work with commitment and pride to deliver GOLD- Grand opening look daily.
All items stocked and promotional plans executed.
Maintain visible accurate signage.
Clean and organized, inside and out.
Understand how to access and read production and/or financial performance reporting for your department.
See the connection between consistent execution and the positive impact it can have on the business.
Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
Sells BJ’s membership products to potential new and existing members with high energy and determination.
Drives toward goal achievement, defined by business established benchmarks and results.
Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
Resolves Member concerns in a courteous and timely manner.
Escalates issues to PIC and MOD when necessary.
Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
Maintains all club policies and procedures.
Performs other duties as assigned, including working in other departments as needed.
Regular, predictable, full attendance is an essential function of this job.
Preferred
Prior front line/customer service or previous sales experience
Basic math skills
Computer proficiency
Benefits
BJ’s pays weekly
Eligible for free BJ's Inner Circle and Supplemental membership(s)
Generous time off programs to support busy lifestyles
Benefit plans for your changing needs
401(k) plan with company match (must be at least 18 years old)
Company
BJ's Wholesale Club
BJ's Wholesale Club, commonly referred to simply as BJ's.
Founded in 1984
10001+ employees
H1B Sponsorship
BJ's Wholesale Club has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (17)
2021 (66)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-28IPO
2011-09-30Acquired
2011-06-29Private Equity
Leadership Team
B
Bob Eddy
President and CEO
L
Laura Felice
Executive Vice President and CFO
Recent News
Connecticut Post
2024-12-26
Dallas Business Journal
2024-12-25
Louisville Business First
2024-12-19
Company data provided by crunchbase
