AAA-The Auto Club Group · 3 days ago
Membership Sales and Service Representative
United States
Full-time
Remote
Entry Level
$16.75/hr - $16.75/hr
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Responsibilities
Provide world-class member-centric experience in a high-volume, fast-paced call center environment
Sell new memberships and upgrades to increase base growth
Consult members on club products and appropriately cross-sell / make referrals on products and services to maximize information and sales opportunities for the organization
Receive and process Auto Travel calls, as needed
Adhere to performance metrics to include managing calls, schedule adherence, and other metrics as prescribed by leadership
Qualification
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Required
High School Diploma or equivalent (GED)
Minimum of 6 months’ customer service experience in a fast-paced, computer-automated business environment
Basic knowledge of PC navigation, internet usage, sending and receiving emails, toggling between applications and other skills and computer knowledge
Soft-selling skills
Ability to multi-task
Ability to troubleshoot minor computer issues
Ability to interpret contract and bid documents, in addition to contract negotiation skills
A designated workspace free from interruptions and distractions
Workspace large enough for two monitors and a phone
100MB per second high-speed Internet with the ability to connect a computer and phone line directly to a modem
Personal laptop or computer (Chrome Book or Tablets will not provide the necessary bandwidth to perform duties)
Ability to plug in (4) outlets with power strips
Personal cell phone during training with the ability to download company apps for network access
Earbuds or phones are recommended
Preferred
1-2 years of related customer service experience
Advanced computer skills
Prior sales experience
Benefits
Fully paid training
Medical, dental, and vision benefits
401k with employer match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
AAA Membership
Discounts, perks, rewards, and much more
Bilingual Subsidy (Must be fluent in English and Spanish)
Company
AAA-The Auto Club Group
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S.
Founded in 1901
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Richardson Jr
President and CEO
Peggy Gartin, CFA
SVP | Chief Investment Officer
Company data provided by crunchbase
