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RR Donnelley · 3 days ago
Messaging & Collaboration Engineer
Oregon, United States
Full-time
Onsite
Mid Level
$63K/yr - $111K/yr
2+ years exp
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Responsibilities
Build a strong internal customer experience through webinars, training, and regular communication. Partner with vendors to stay up to date on roadmaps and request feature enhancements based on feedback from users.
Improve processes through automation and documentation.
Continually look for opportunities to modernize the infrastructure through simplification and optimization. Embrace and advocate for a cloud first approach.
Partner with IT Security & Governance to protect the environment. Implement best practices for services and continually evaluate our security posture to identify opportunities for improvement.
“Keep the Business Running” by providing 24/7 3rd level escalation support, troubleshooting, incident management, and communications with IT and business stakeholders.
Administer the messaging & collaboration platforms and services.
Provide subject matter expertise and make technology lifecycle recommendations, including technology risk assessment, refresh, migration, and retirement.
Lead messaging & collaboration projects, including upgrades, migrations, and technology refresh.
Establish and maintain strong collaborative relationships with internal and external business and IT strategic partners.
Help ensure the messaging & collaboration technologies and services are aligned with RRD business direction, IT management goals, and IT Security & Governance policies.
Qualification
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Required
2+ years experience supporting messaging & collaboration in large multinational, multi-platform environments.
Experience managing a Google Workspace tenant.
Strong working knowledge of Google services including but not limited to Gmail, Calendar, Drive, Meet, and Chat.
Basic understanding of SMTP mail routing infrastructure.
Proven abilities in systems administration and incident management.
Experience with messaging platform upgrades, migrations and consolidations.
Strong customer service focus and the ability to effectively communicate with executives.
Demonstrated ability to manage multi-disciplinary projects.
Excellent written and verbal communication skills.
Strong interpersonal and team building skills with an ability to work collaboratively.
Strong organizational skills and an ability to multi-task and effectively prioritize work.
Preferred
Experience with Google’s Advanced GAM scripting language is a plus.
Experience with Postfix and/or Momentum (Sparkpost) a plus.
Experience with Office 365, Smartsheet, Dropbox, and Box a plus.
Benefits
Medical, Dental, and Vision Coverage
Paid Time Off
Disability Insurance
401(k) with Match
Life Insurance
Tuition Assistance
Maternity Leave
Adoption Assistance
Employer/Partner Discounts
Company
RR Donnelley
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey.
10,001+ employees
H1B Sponsorship
RR Donnelley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (7)
2022 (20)
2021 (8)
2020 (15)
Funding
Current Stage
Late StageLeadership Team
Tom Quinlan
President & Chief Executive Officer
Drew Coxhead
Chief Financial Officer
Recent News
Ink World Magazine
2024-04-25
Labels & Labeling
2024-04-25
financialcontent.com
2023-07-19
Company data provided by crunchbase
