Be an early applicantLess than 25 applicants

Company

Amazon · 21 hours ago

MHLS WFM Sr. Analyst

Arlington, VA

Full-time

Onsite

Senior Level

5+ years exp

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H1B Sponsor Likely

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Responsibilities

To ensure capacity alignment is based on expected volume, identify and take necessary actions for short and long term deficits to meet service standards

To ensure volume variations are being analyzed and called out, and partner with demand forecasting team to bridge the gaps for future occurrences

To provide real-time support and make appropriate decisions to maximize resource efficiency and utilization

To analyze global site performances and determine optimal production and off production activities, shrinkage and occupancy targets

To lead, develop and maintain reporting initiatives across supported regions for continuous delivery improvements

To partner closely with leadership and support teams to discuss and drive planned strategies for controlled execution

To provide program health insights to senior leaderships at weekly and monthly level

To engage in projects and initiatives impacting headcount and cost variables

To lead by example and provide necessary support to scale up fellow team members across geographies

To mentor and support Workforce Analysts and Real Time Analysts

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

WFM experienceBusiness Intelligence experienceData analysisMS ExcelOBIEESQLQuickSightAutomation advocacyWorkforce management programsSix SigmaLean ProcessesStatistical modeling toolsCapacity planningETL administrationContact center operationsProject managementMicrosoft Office

Required

5 years of WFM/Business Intelligence experience or equivalent

Experience in developing reports and dashboards using OBIEE, SQL, QuickSight or other reporting platforms

Bachelor's degree or significant college course work, or preferably in Engineering, Business Administration, Mathematics, Science or related field

Excellent communication and interpersonal skills, with the ability to be personable yet maintain backbone

Advocate for automation and use of data to solve business problems

Experience in managing end to end projects or programs

Knowledge of workforce management programs

Expert knowledge of MS Excel and other MS Office software

Knowledge of Microsoft Office products and applications

5+ years of Workforce management experience (for internal candidates) resources experience

5+ years of Workforce management experience (for external candidates) resources experience

Experience in contact center operations

Bachelor's degree

Solid proven experience in a live queue contacts environment

Solid proven experience using contact center technology

High proficiency in Microsoft Excel

Experience in Contact Center Operations

Exceptional analytical skills

Preferred

Knowledge of Six Sigma/Lean Processes

Working knowledge of statistical modeling tools used in forecasting

Capacity planning experience

Experience extracting and transforming complex data sets (ETL administration)

5+ years of Human Resources experience

Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

Bachelor's degree

Knowledge of Six Sigma/Lean Processes

Working knowledge of statistical modeling tools used in forecasting

Capacity planning experience

Experience extracting and transforming complex data sets (ETL administration)

Company

Amazon

Glassdoor

3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)