Hvantage Technologies Inc USA · 4 hours ago
Microsoft Dynamics 365 CRM Functional Consultant / Solution Architect (US Healthcare IT)
Los Angeles, CA
Full-time
Remote
Senior Level, Lead/Staff
10+ years exp
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Responsibilities
Architect and design comprehensive Microsoft Dynamics 365 CRM solutions to meet the needs of healthcare organizations, ensuring alignment with industry standards and compliance requirements.
Develop end-to-end solutions that leverage Dynamics 365 CRM’s Sales, Marketing, Customer Service, and Field Service modules, as well as the Microsoft Power Platform
Lead the design of scalable, secure, and performance-optimized solutions that integrate Dynamics 365 with existing healthcare IT systems, such as EMRs/EHRs, patient management systems, and healthcare analytics tools.
Customize and configure the Sales module to manage patient outreach, engagement, and communication for healthcare providers.
Use the Marketing module to support patient engagement campaigns, outreach programs, and targeted healthcare communications.
Implement solutions in the Customer Service module for patient support, inquiries, and case management to enhance patient satisfaction.
Customize the Field Service module to streamline and manage healthcare provider field operations, home healthcare visits, and equipment maintenance.
Ensure seamless functionality across these modules, enabling healthcare organizations to achieve a unified view of patient engagement, communications, and services.
Utilize Power Apps to create custom applications that extend Dynamics 365 CRM capabilities for healthcare use cases, such as patient intake forms, appointment scheduling, and care coordination.
Develop automation workflows with Power Automate to streamline healthcare processes, such as appointment reminders, follow-ups, and data synchronization between systems.
Leverage Power BI to create interactive and insightful dashboards for healthcare providers, supporting data-driven decision-making and performance tracking.
Apply deep knowledge of the US Healthcare IT industry, ensuring solutions comply with healthcare regulations such as HIPAAHITECH, and CMS standards.
Develop solutions that integrate with healthcare systems using protocols such as HL7 and FHIR to enable secure, interoperable data exchange between Dynamics 365 CRM and healthcare applications.
Ensure data security, privacy, and integrity across CRM solutions, implementing encryption, role-based access controls, and audit trails.
Conduct discovery workshops with healthcare stakeholders to gather requirements, understand workflows, and identify pain points in current systems.
Translate business requirements into detailed functional specifications, user stories, and design documentation, ensuring alignment with project goals and healthcare compliance standards.
Act as a trusted advisor to clients, providing insights on best practices in Dynamics 365 CRM implementation and healthcare industry trends.
Customize Dynamics 365 CRM’s functionality through custom entities, fields, business rules, workflows, and plugins to support healthcare-specific workflows.
Configure user roles, permissions, and security settings within Dynamics 365 to ensure data protection in line with healthcare regulations.
Develop solutions that enable seamless collaboration between different healthcare departments, such as patient services, marketing, field service teams, and customer support.
Design and implement integration strategies to connect Dynamics 365 CRM with external healthcare systems, including EMRs, EHRs, and patient management systems, using APIs, Azure Logic Apps, and Power Automate
Lead data migration efforts, ensuring data quality, mapping, and validation to facilitate smooth transitions from legacy systems to Dynamics 365 CRM.
Manage and maintain data governance policies, ensuring data integrity, compliance, and high-quality data for analytics and reporting.
Develop and implement test plans, scripts, and scenarios for custom solutions, integrations, and module configurations to ensure functionality aligns with requirements.
Conduct and support user acceptance testing (UAT) with healthcare stakeholders, gathering feedback, making necessary adjustments, and ensuring project success.
Perform performance testing and tuning to ensure optimized application response times and user experience.
Develop and deliver comprehensive training materials, user guides, and onboarding sessions to facilitate the adoption of Dynamics 365 CRM solutions within healthcare teams.
Conduct hands-on training sessions for healthcare providers, administrative staff, and support teams, ensuring they are proficient in using CRM functionalities.
Provide ongoing support, troubleshooting, and enhancements to ensure seamless operation and continuous user satisfaction.
Act as a liaison between healthcare clients, project managers, and technical teams to drive project goals and deliverables.
Manage client relationships, provide regular project updates, and address concerns to ensure project alignment with business objectives.
Guide junior team members and provide technical mentorship in Dynamics 365 CRM best practices, healthcare IT standards, and project management methodologies.
Stay updated with the latest developments in Microsoft Dynamics 365 CRMPower Platform, and healthcare IT industry standards.
Identify opportunities to optimize processes, improve efficiency, and reduce costs within Dynamics 365 solutions for healthcare clients.
Contribute to the development of reusable assets, templates, and best practices to streamline future implementations.
Qualification
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Required
Minimum 10+ Years in Microsoft Dynamics 365 CRM, with expertise across functional modules (Sales, Marketing, Customer Service, and Field Service)
Strong knowledge of Power Platform in the US Healthcare IT Industry
Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field
Minimum of 10+ years of experience in Microsoft Dynamics 365 CRM with hands-on expertise across Sales, Marketing, Customer Service, and Field Service modules
Proven experience working in the US Healthcare IT domain, with a thorough understanding of healthcare-specific workflows, regulations, and system requirements
Extensive experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) and their application within healthcare settings
Strong proficiency in configuring, customizing, and implementing Microsoft Dynamics 365 CRM modules (Sales, Marketing, Customer Service, Field Service) to support healthcare workflows
Expertise in Power Platform tools, including Power Apps for custom application development, Power Automate for workflow automation, and Power BI for data visualization
Knowledge of healthcare data standards (e.g., HL7, FHIR) and compliance requirements (e.g., HIPAA, HITECH)
Experience with integration tools such as Azure Logic Apps and API management for seamless data exchange with healthcare systems
Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders
Strong analytical and problem-solving abilities, with attention to detail and the ability to manage multiple priorities
Leadership and mentorship skills to guide junior team members and contribute to a collaborative team environment
Preferred
Microsoft Certifications in Dynamics 365 CRM and Power Platform
Prior experience with healthcare CRM solutions and knowledge of patient engagement, billing, and compliance workflows
Familiarity with Agile methodologies and experience working within Agile teams
Company
Hvantage Technologies Inc USA
With domain expertise on Aerospace, Banking, Insurance, Tele Communication, Education, Financial Services and Retail, Hvantage Technologies brings in world class software solutions and support services tailored to the unique requirements for clients across the world.
201-500 employees
H1B Sponsorship
Hvantage Technologies Inc USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (9)
2022 (7)
2021 (11)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Krishna Baderia
CEO
Harshit Khandelwal
Global Head – Strategic Partnership
Company data provided by crunchbase
