CTI Staffing ยท 4 hours ago
Microsoft Teams Voice Solution Architect
United States
Full-time
Remote
Senior Level
$80/hr - $85/hr
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Responsibilities
Develop comprehensive Microsoft Teams voice architecture tailored to meet the unique requirements of a large-scale banking environment.
Ensure solutions comply with financial industry regulations and security protocols.
Define and document call flows, voice policies, and dial plans to support efficient operations.
Lead the planning and execution of migrating bank locations from legacy PBX systems to Microsoft Teams Voice.
Design migration schedules that minimize disruption to banking operations.
Collaborate with stakeholders to ensure readiness, including network assessments and end-user training.
Partner with IT leadership, network teams, and end-user groups to align voice solutions with business objectives.
Serve as a liaison between technical teams and executive stakeholders, communicating project progress and resolving escalations.
Configure and manage Direct Routing, SBCs, and integration with third-party systems where necessary.
Oversee deployment of Teams-certified devices and ensure compatibility with existing infrastructure.
Conduct troubleshooting and optimization to ensure high-quality voice performance.
Develop comprehensive technical documentation, including design guides, migration plans, and operational playbooks.
Provide training to IT support teams and end-users on new voice systems.
Evaluate post-migration performance to identify areas for improvement.
Stay updated on Microsoft Teams advancements to recommend future enhancements.
Qualification
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Required
Proven experience as a Microsoft Teams Solution Architect or similar role, with expertise in voice and telephony solutions.
Strong understanding of legacy PBX systems and experience with migrations to Microsoft Teams.
Proficiency in Direct Routing, SBC configuration, and Teams voice capabilities.
Knowledge of banking industry compliance requirements related to communication systems.
Familiarity with networking concepts, including QoS, SIP, and WAN optimization.
Excellent problem-solving, documentation, and communication skills.
Preferred
Relevant certifications, such as Microsoft Teams Voice Engineer Expert or similar, are a plus.
Company
CTI Staffing
CTI Staffing has established itself as South Florida's premier technology solution provider.
Founded in 1998
11-50 employees
H1B Sponsorship
CTI Staffing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Early StageLeadership Team
Jason Silver
Founder and CEO
Company data provided by crunchbase
