RED Global · 7 hours ago

Microsoft Teams Voice Solution Architect

United States

Contract

Remote

Senior Level

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Hiring Manager

Kishan Patel

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Responsibilities

Develop comprehensive Microsoft Teams voice architecture tailored to meet the unique requirements of a large-scale banking environment.

Ensure solutions comply with financial industry regulations and security protocols.

Define and document call flows, voice policies, and dial plans to support efficient operations.

Lead the planning and execution of migrating bank locations from legacy PBX systems to Microsoft Teams Voice.

Design migration schedules that minimize disruption to banking operations.

Collaborate with stakeholders to ensure readiness, including network assessments and end-user training.

Partner with IT leadership, network teams, and end-user groups to align voice solutions with business objectives.

Serve as a liaison between technical teams and executive stakeholders, communicating project progress and resolving escalations.

Configure and manage Direct Routing, SBCs, and integration with third-party systems where necessary.

Oversee deployment of Teams-certified devices and ensure compatibility with existing infrastructure.

Conduct troubleshooting and optimization to ensure high-quality voice performance.

Develop comprehensive technical documentation, including design guides, migration plans, and operational playbooks.

Provide training to IT support teams and end-users on new voice systems.

Evaluate post-migration performance to identify areas for improvement.

Stay updated on Microsoft Teams advancements to recommend future enhancements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft Teams Solution ArchitectTelephony solutionsDirect RoutingSBC configurationLegacy PBX systemsBanking industry complianceNetworking conceptsMicrosoft Teams Voice Engineer ExpertDocumentation skills