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Company

Phoenix Recruitment · 1 day ago

Mid-Level Salesforce Administrator

Houston, TX

Full-time

Remote

Mid Level

$81K/yr - $91K/yr

3+ years exp

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IT System Custom Software Development

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Responsibilities

Maintain Salesforce configuration, customization, and performance

Customize and configure Salesforce and FinancialForce/ PSA to meet the specific needs of the organization

Develop and maintain custom objects, fields, record types, and page layouts

Create and manage automation processes using workflow rules, process builder, and flows

Maintain and manage Salesforce Sandbox environments and development life cycle

Monitor system performance and conduct routine maintenance tasks

Stay informed about Salesforce updates and new features, implementing them as needed

Provide user support and training

Provide user support, troubleshoot issues, and resolve user-reported problems promptly

Conduct training sessions and create documentation to ensure effective use of Salesforce and FinancialForce/ PSA by all team members

Monitor and maintain data management

Maintain data quality by enforcing data validation rules, duplicate management, and data cleanup activities

Regularly backup and restore data as needed

Collaborate across project teams

Collaborate with cross-functional teams and business process owners to gather and document business requirements and translate them into Salesforce solutions

Responsible for facilitating the development of test cases, supporting user acceptance testing (UAT), and quality assurance (QA)

Monitor integrations, third-party tools, and security

Maintain integration between Salesforce and other systems and applications, including Concur, and Sage Intacct connectors

Manage and configure third-party Salesforce apps and tools

Implement and maintain security policies, roles, profiles, and permission sets

Ensure compliance with data security and privacy regulations

Develop reports and dashboards

Create and customize reports and dashboards to provide actionable insights for management and teams

Implement Salesforce Advanced Analytics tools to enable the business with accurate, real-time Business Intelligence for data-driven decisions

Qualification

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Salesforce Administrator certificationSalesforce configurationSalesforce customizationFinancialForce/ PSABusiness Intelligence toolsData managementApexVisual forceLightning componentsUser supportCustomer service skillsProject management

Required

Experience as an IT professional with Salesforce Administrator certification (additional certifications, such as Advanced Administrator or Developer, are a plus)

Salesforce operations or a similar role with strong knowledge of Salesforce configuration, customization, and administration, including custom objects and tools like FinancialForce/ PSA

Experience with Business Intelligence tools and analytics

Familiarity with Apex, Visual force, and Lightning components

Firm grasp of CRM & PSA operations best practices

Excellent communication, problem-solving skills, project management skills, and a strong ability to prioritize

Ability to navigate and serve diverse and complex stakeholders

Experience working collaboratively in team environments that require strong interpersonal skills amongst diverse populations while demonstrating emotional intelligence

Demonstrated ability to take initiative—while remaining calm under pressure, identifying and acting upon the critical few tasks when faced with competing priorities

Resourceful problem solver who can anticipate and adjust for unexpected barriers to success

Excellent customer service skills and comfortable working to deadlines