Truist · 6 hours ago

Middle Office Onboarding & Servicing Manager - Wholesale Credit Delivery - REMOTE POSITION

Atlanta, GA

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

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Responsibilities

Responsible for the day-to-day leadership of the Loan Origination and Portfolio Support Specialists, to include hiring, onboarding, training, and regular coaching.

Ensure that team deliverables are met in a timely manner and to a high degree of accuracy.

Critically evaluate current procedures for opportunities to improve efficiency and effectiveness, particularly seeking ways to create capacity within the Credit Delivery organization.

Serve as a liaison between and engage with leaders in Portfolio Administration, Portfolio Management, Loan Operations, Compliance, Audit, and Technology.

Maintain Subject Matter Expertise and ensure that credit file standards, approval/closing/ funding deliverables, and regulatory requirements are being met and managed properly.

Contribute to, manage, and/or lead special projects as needed including but not limited to process/system enhancement workstreams, audit/review remediations, and larger scale documentation/data requests.

Establish and maintain a team culture of trust through accountability, setting high expectations and fostering teammate growth in a supportive, one-team environment. Promote professional fulfillment and happiness through purpose-driven work.

Qualification

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Risk ManagementOperations ManagementProject ManagementMicrosoft OfficeAFS VisionSalesforceNCinoMoody’s Credit LensPPM

Required

Bachelor's Degree or an equivalent combination of education and experience.

8 to 10 years of experience in risk, operations, administration, and/or project management

Strong analytical and organizational skills or highly specialized skill set

Highly motivated professional with well-developed verbal and written communication/presentation skills

Ability to prioritize workflow and multi-task in a fast-paced environment.

Adept with Microsoft Office products

Language Fluency: English (Required)

Preferred

10 to 15 years of experience in risk, operations, administration, and/or project management

Proficiency with Truist bank operating systems inclusive of AFS Vision and other Wholesale applications (i.e. Salesforce, nCino, Moody’s Credit Lens, PPM)