ACS Consultancy Services, Inc · 4 hours ago
Mobile Billing & Technology Support Analyst
United States
Full-time
Remote
Mid Level
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No H1B
U.S. Citizen OnlySecurity Clearance Required
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Responsibilities
Provide technical support for mobile billing systems, including troubleshooting and resolving issues related to billing discrepancies, system errors, and user inquiries.
Analyze mobile billing data to identify trends, patterns, and potential issues that could affect billing accuracy.
Collaborate with internal teams (e.g., finance, product management, and development) to ensure the proper configuration and integration of mobile billing systems with other business platforms.
Monitor the performance of mobile billing systems, ensuring accurate, timely, and efficient billing processes.
Act as a liaison between business stakeholders, vendors, and technical teams to resolve billing-related issues and ensure seamless service delivery.
Test new billing system features, functionality, and updates, and provide feedback to the development team.
Assist in the development of system enhancements and improvements, ensuring that billing and technical requirements are met.
Maintain up-to-date knowledge of mobile billing technologies, telecom industry trends, and regulatory requirements.
Prepare and present reports on billing performance, system metrics, and customer service trends.
Support user training and provide documentation for internal teams on mobile billing systems and tools.
Coordinate with telecom carriers and service providers to resolve billing and technical issues related to mobile services.
Assist with the configuration and troubleshooting of mobile payment gateways and integration with third-party systems.
Ensure compliance with industry standards, data privacy regulations, and security protocols related to mobile billing systems.
Work on escalated billing inquiries or technical issues and work toward resolution in a timely manner.
Qualification
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Required
Bachelor’s degree in Information Technology, Business Administration, Telecommunications, or a related field.
Experience in mobile billing, telecom billing systems, or technology support.
Strong understanding of mobile billing processes, telecom services, and payment systems.
Experience working with billing platforms, mobile payment systems, and telecom billing applications.
Knowledge of billing and CRM systems such as Amdocs, CSG, Ericsson, or similar platforms.
Proficiency in SQL, Excel, and other data analysis tools for troubleshooting and reporting purposes.
Experience in API integrations and working with third-party payment providers and gateways.
Strong problem-solving and troubleshooting skills, with the ability to identify root causes of billing and technical issues.
Knowledge of mobile network architecture, service plans, pricing models, and carrier systems.
Excellent communication skills, with the ability to work effectively with technical teams, business stakeholders, and vendors.
Strong attention to detail and the ability to handle multiple tasks in a fast-paced environment.
Ability to work independently and in cross-functional teams to resolve technical and billing issues.
Required Security clearance.
Preferred
Federal Experience is a plus.
Company
ACS Consultancy Services, Inc
ACS Consultancy Services Inc is a Small Business that is New York State and New York City Certified Minority and Women-Owned Business Enterprise (MWBE).
Founded in 2011
11-50 employees
Funding
Current Stage
Early StageLeadership Team
A
Asha Ramrakhiani
Chief Executive Officer
Company data provided by crunchbase
