American Residential Services · 3 hours ago

Mobile Device Management Analyst

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Plans, develop, install, configure, support, manage and optimize a mobile infrastructure

Reduces risk through the development and implementation of MDM policies—including security and reporting

Authors, manage, support, troubleshoot and optimize MDM architecture

Creates and maintain list and count of wireless devices (e.g.: phones, tablets, etc.)

Creates training materials (as required) for migration of existing devices to new MDM platform

Receives direction and pose recommendations as to how to maximize the MDM Platform, architecture and policies going forward

Exercises judgment to prioritize activities in completing key projects and daily workload, effectively apply time management skills, and work closely with others on the IT team and Vice President of IT to identify new opportunities to formulate and implement that will result in a financial impact on business operations

Has fundamental understanding of network and Internet concepts (e.g.: firewalls, Web browsers, TCP/IP, SSL, HTTP, etc.)

Wireless network (Wi-Fi) set-up

Wireless device operation and set-up (e.g.: email, app download, system settings, etc.)

Knowledge of Android and iOS devices

Outstanding customer service skills as well as strong verbal and written communication

Performs daily monitoring of mobility systems

Supports and maintain the corporate enterprise mobility devices and platform

Deploys new technologies and solutions as driven by internal architect and engineering

Works closely with engineers to architect, develop and optimize the mobile infrastructure

Creates security and device management policies. Perform other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Mobile Device Management (MDM)MDM policiesNetwork conceptsAndroid devicesIOS devicesMicrosoft OfficeCustomer service skills