Samsung SDS America · 18 hours ago

Mobility Business Process Analyst

United States

Full-time

Remote

Mid Level

4+ years exp

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Responsibilities

Collect and document business requirements for installing and configuring Zero Touch Mobility

Map existing and Design/document target workflows in collaboration with customers and sales teams

Translate functional requirements into technical specifications for developers

Perform functional and UAT testing of the application to ensure it meets customer needs

Create comprehensive customer-facing documentation, including user guides and administrative manuals

Conduct 'Train the Trainer' sessions for mobility managers, power users, and administrators

Support change management activities to ensure a smooth transition to the new solution

Manage multiple projects simultaneously, including proof of concepts, pilots, and full deployments

Provide feedback to the product team to drive product improvements and simplify deployment processes

Support solution consultants during RFP and customer engagement

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business AnalysisMobility ManagementServiceNow ImplementationMobile Device ManagementProject ManagementProcess MappingTesting FrameworksServiceNow CertifiedAgile MethodologiesTraining Delivery

Required

Bachelor's degree in Information Systems, Business Administration, or a related field

4+ years of experience in process consulting, business analysis, or mobility management

Strong understanding of mobile device management, lifecycle workflows, and related technologies (Enterprise Mobility platforms (EMM/UEM and EEP), Enterprise Mobility Strategies (e.g. COPE, BYOD) and service providers (Telecom Carriers))

Hands-on experience with ServiceNow implementation projects

Demonstrated ability to manage multiple projects and deliverables simultaneously in a fast-paced environment

Experience in customer-facing roles, with strong communication and stakeholder management skills

Knowledge of ServiceNow modules and platform capabilities

Familiarity with process mapping and modeling tools

Basic understanding of testing frameworks and methodologies

Excellent written and verbal communication skills

Strong problem-solving and analytical skills

Ability to work collaboratively with cross-functional teams

Proficiency in creating and delivering engaging training sessions