Be an early applicantLess than 25 applicants

Company

Microsoft · 6 hours ago

Modern Work Cloud Solution Architect (CSA) for SharePoint

United States

Full-time

Remote

Entry, Mid Level

$83K/yr - $168K/yr

2+ years exp

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Data ManagementDeveloper Tools

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.

Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions' capability and value through design collaboration sessions with the customer/partner. Contributes to and understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes.

Assesses and transfers knowledge to close customer skill gaps. Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.

Actively listens and respectfully challenges customers/partners as appropriate, presents insights and alternatives, and takes action appropriately.

Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.

Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities).

Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers' requirements.

Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.

Proactively develops technical and professional learning and development plan in alignment with and support from their manager.

Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts. Participates in development opportunities (e.g., Tech Ready, Build, Ignite).

Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance). Applies subject matter expertise to develop new IP that fills identified gaps As SharePoint SME, you are responsible for providing support as well as end-to-end guidance and troubleshooting of SharePoint.

This includes: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SharePoint Server ManagementSharePoint Online ManagementSharePoint AdministrationM365 Platform UnderstandingPower Platform KnowledgeTechnical Project ExperienceSystems AdministrationTechnical Requirements GatheringCustomer-Facing ExperienceTechnical SupportCloud Technologies Experience

Required

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, software development/support, technology solutions, architecture, and/or consulting + OR equivalent experience.

2 + years of experience in managing, maintaining, and migrating enterprise SharePoint Server and SharePoint Online environments.

Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions.

Preferred

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience.

3+ years experience working in a customer-facing role (e.g., internal and/or external).

2+ years experience working on technical projects, in a cross-functional, team lead type of role.

Experience with Power Apps, Power Automate, Virtual Agents and/or SharePoint Development preferred.

Company

Microsoft

Glassdoor

4.3

Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.

Founded in 1975

Redmond, Washington, USA

10001+ employees

https://www.microsoft.com

H1B Sponsorship

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2021 (8174)

2020 (6856)