GeorgeJon · 21 hours ago

Monitoring Engineer

Chicago, IL

Full-time

Remote

Entry Level

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Responsibilities

Manage Zabbix tickets from start to finish

Assist Technical Service team for issues related to monitoring or lack thereof

Develop new methods to streamline common processes

Develop security standards for monitoring applications and ensure that they are aligned with internal and client security requirements

Configure monitoring of all software including Backup and Critical Applications that run on client networks

Configure monitoring of all Microsoft applications including Windows Server, Windows desktop OS, SQL, Active Directory, Group Policy, Exchange, and Office 365

Develop in-depth knowledge of the software application catalog and how it relates to the customer’s needs

Create and edit documentation of internal processes and procedures

Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages

Enter all work as service tickets into ConnectWise

Work through a daily schedule in ConnectWise, closely logging all time and expenses

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ZabbixMicrosoft SQL ServerWindows Server AdministrationMicrosoft Windows ClusteringTicket managementServer hardware knowledgeStorage hardware knowledgeNetworking hardware knowledgeIssue trackingChange-log managementBusiness awarenessScriptingAutomationIT Certifications

Required

Bachelor’s degree in information technology or computer science or equivalent experience

Entry level knowledge on Microsoft SQL Server

Entry level knowledge in Windows Server Administration

Microsoft windows Clustering

Entry level Server, storage, and networking hardware knowledge.

Ticket management, issue tracking and change-log management skills

Able to work in a team and communicate effectively with the ability to work independently

Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals

Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations

Ability to travel for client engagements up to 10% of the time

Preferred

Professional IT Certifications, such as: SQL, Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP

Scripting & Automation experience