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Company

Penn Mutual · 5 hours ago

Multilife Billing and Payment Specialist

United States

Full-time

Remote

Mid Level

$60K/yr - $67K/yr

3+ years exp

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Responsibilities

Accurate and Timely Billing: Collaborate with New Business and Inforce teams to ensure that initial and ongoing bills are generated accurately and within set timeframes.

Premium Posting: Accurately apply all premium payments, adhering to service standards and ensuring timely posting.

Suspense Management: Monitor and manage suspense accounts within established guidelines to resolve discrepancies efficiently.

Utilize Workflow and Processing Systems: Leverage workflow, imaging, and processing systems to manage complex non-financial transaction requests, improving operational efficiency.

Ensure Compliance and Accuracy: Apply regulatory knowledge and internal procedures to assess whether requests are in good order, ensuring both compliance and transaction accuracy.

Communicate with Stakeholders: Proactively contact Financial Professionals and clients to obtain additional documentation or information needed to complete transactions, maintaining clear and timely communication.

Problem-Solve and Escalate Issues: Troubleshoot complex transaction issues, addressing challenges promptly and escalating when necessary to resolve unusual or critical situations.

Maintain Quality Standards: Process complex billing and payment transactions with exceptional attention to detail, ensuring documentation and records are accurate and consistent.

Manage Inbound Client Calls: Handle inbound calls from Financial Professionals and clients, responding to critical service requests with clarity and professionalism.

Facilitate Research: Support Commission Team with research related to Premium payments and commission audits.

Assist Other Inforce Teams: Support other Inforce teams in achieving their goals during downtimes, fostering a collaborative environment and optimizing team efficiency.

Drive Process Improvement: Recommend and implement process improvements that enhance the customer experience and operational effectiveness.

Collaborate with Leadership: Work with leadership to develop, refine, and maintain business processes and service standards that align with organizational goals and adapt to market changes.

Qualification

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Detail-Oriented ReconciliationTechnical ProficiencyMulti-Life ExperienceCross-Functional CollaborationResilience Under Pressure

Required

H.S. Diploma or Equivalent Required

3-5 Years Of related work experience in the insurance industry Required

Detail-Oriented Reconciliation: Leverages strong reconciliation skills and a deep understanding of accounting principles to ensure accurate premium payment processing, resolve billing discrepancies, and maintain balanced accounts. Manages suspense accounts while adhering to financial standards and internal controls.

Professionalism and Positivity: Consistently demonstrates a customer-first attitude, maintaining a professional and positive demeanor in all interactions.

Clear Communication: Effectively conveys complex information to clients and advisers, both verbally and in writing, ensuring clarity and understanding.

Cross-Functional Collaboration: Collaborates effectively across teams and departments to meet business needs and streamline operations.

Execution and Urgency: Completes tasks efficiently, maintaining a high level of professionalism and accuracy, even under tight deadlines.

Adaptability: Quickly learns and adapts to new technologies, processes, and dynamic environments, ensuring smooth transitions and continuous productivity.

Analytical and Organizational Skills: Demonstrates strong attention to detail, analytical capabilities, and organizational skills to manage tasks effectively.

Technical Proficiency: Applies solid math skills and proficiency in MS Excel (beginner to intermediate) to enhance operational efficiency and accuracy.

Multitasking and Flexibility: Handles multiple tasks efficiently, showing flexibility in adjusting to changing priorities and demands.

Resilience Under Pressure: Thrives in high-pressure situations, consistently meeting deadlines while maintaining quality.

Mentorship and Knowledge Sharing: Actively mentors team members, sharing knowledge and fostering professional growth within the department.

Continuous Improvement Mindset: Seeks out opportunities to learn new skills and proposes innovative solutions to improve processes and enhance the customer experience.