172 applicants

Company

Amazon · 2 days ago

My HR Live Support Advisor , MHLS Time

Indiana, United States

Full-time

Remote

New Grad, Entry Level

0+ years exp

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Responsibilities

Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.

Receive and resolve inquiries primarily via phone, chats, tickets and emails from employee contact channels.

Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved.

Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plan to each employee’s changing needs.

Respond to employees impacting issues that may arise and ensure the right communication and documentation occurs, even when information is limited.

Use high judgement, critical thinking and rationale to balance process adherence with employee’s needs to analyze and decide on resolution for their requests.

Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Contact Center ExperienceCustomer Service ExperienceHuman Resources ExperienceFluent English CommunicationMaster’s DegreeUS Legislation KnowledgeLeave of Absence KnowledgeDisability Laws KnowledgeConfidentiality ManagementEmpathy Skills

Required

Must have Bachelor's Degree or Master’s degree

0-10+ years’ experience in contact center, customer service, human resources or equivalent experience.

Fluent communication and writing skills in English (+85%).

Schedule flexibility (support a 24x7 operations).

Internet connection before joining date with a speed range of 50-100 Mbps

Preferred

5+ years’ experience in contact center, customer service, human resources or equivalent experience.

Basic US legislation Leave of Absence and Accommodations knowledge.

Knowledge of US federal and state leave and disability laws.

Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.

Experience dealing with customers and exceptional use of empathy skills.

Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment.

Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.

Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.

Company

Amazon

Glassdoor

3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10,001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)