Be an early applicantLess than 25 applicants
SK hynix America ยท 2 days ago
NAND Technical Enabling Engineer
San Jose, CA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $160K/yr
5+ years exp
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Insider Connection @SK hynix America
Responsibilities
Ensure SK Hynix product alignment with customer systems by collaborating directly with the customer's engineers and SK hynix sales, planning, and marketing teams.
Present technical feature, component, and product roadmaps to customer engineering teams and management.
Enable qualification activities by providing data sheets, sample requests, and other required information to key customer contacts.
Manage cross-functional SK Hynix team responsible for qualifications at customer and ODM sites worldwide.
Sample schedule discussion with customer and internal team for qualification
Customer Quality & RMA management
Track and report program details, qualification plans. Be the focal point in addressing customer technical issues by driving resolution with the SK hynix FA team and communicating to the customer's representatives.
Achieve and maintain BIC customer service levels by advocating for customer requests and concerns. Manage external communication with the customer, ensuring status updates to the customer are delivered in a timely fashion and SK Hynix interests and objectives are appropriately messaged.
Learn, understand, document, and periodically communicate the customer's system roadmap and technical requirements (documented and undocumented).
Provide ongoing competitive analysis, product category intelligence, and market positioning relative to product roadmap, features roadmap, process technology, and qualification status through the collection of feedback from multiple customer contacts.
Qualification
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Required
Major in Natural Science and/or Engineering
Experience in a direct customer support role of NAND product is a plus
Great communication & presentation skills. Ability to present technical information in writing, through emails and reports, or verbally to management, technical and non-technical audiences, and functional teams.
A proven ability to set priorities, understand resource allocations, and drive teams to meet timelines.
5+ years of related experience
Preferred
Bilingual in English and Korean is preferred
Company
SK hynix America
Semiconductors are essential to all IT products, and its performance often determines the performance of the final products.
201-500 employees
H1B Sponsorship
SK hynix America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (2)
2022 (4)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Jennifer Lee
Director of Technology / Evangelist : Pathfinding & Partnerships
Company data provided by crunchbase
