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Company

Original Job Post

DLP Capital · 2 days ago

National Director of Maintenance Operations

St Augustine, FL

Full-time

Onsite

Director

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Responsibilities

Build collaborative teams by sourcing and developing skilled maintenance professionals who achieve exemplary customer service, consistently receive 4.0 or greater online reputation and satisfaction scores, and meet budgetary, financial, and business plan goals.

Partner with other senior leaders and front-line service teams to build, communicate, and execute preventive maintenance plans, processes, and guidelines in support of facilities upkeep.

Lead the development, documentation, implementation, decision-making, and measurement of best practices in maintenance and service for the overall organization. Identify opportunities to improve execution, devise, and monitor programs and plans that drive results.

Monitor and negotiate national/regional vendor contracts to assure quality results, material delivery, warranties, pricing efficiencies, improved service parameters, and upgrades are consistently met.

Act in accordance with all Fair Housing, OSHA, regulatory, and federal guidelines while conducting DLP business. Ensure the team does the same.

Develop and lead a world-class service and maintenance program while providing guidance, direction, and training to service technicians and leaders in remote locations.

Participate in due diligence efforts related to the physical plant, interiors, MEP needs, and capital needs identification of potential acquisitions to assist in the development of a business plan, budget, and proforma.

Exhibit strong business acumen and the ability to create, review, and fully understand budgets, KPIs, and reporting tools with a customer-centric focus, professional demeanor, and appearance.

Operate successfully both physically and mentally in a fast-paced organization focused on solution identification while managing multiple projects simultaneously in various construction phases and geographies.

Promote and develop a standardized process for on-site service teams to follow in turning apartments and making them rent-ready within five days of move-out.

Maintain and regularly produce reports utilizing a combination of software tools such as BuilderTrend, AppFolio, Excel, Word,, or the G-Suite versions of those tools.

Conduct regular inspections of every multifamily community at least four times annually, including the overall property/community, individual apartment home interiors, mechanical areas, pools, fitness centers, sport courts, mailbox kiosks, roofs, interior and exterior common areas, amenity areas, offices, retail spaces, parking surfaces, grounds, and all other aspects.

Attend all required meetings and work proactively to provide solutions to improve the performance of the management company. Attendance at company/industry events with occasional work on nights and weekends.

Assist with on-call and emergency needs at communities and offices when the need arises. Monitor overtime hours worked by service team members and provide recommendations to properly schedule and staff to meet service request demands.

Assist the service team with completing service requests and prioritize workloads. Review service requests for trends and accuracy, and ensure proper entry into Appfolio

Conduct safety inspections and audits, ensuring compliance with OSHA regulations. Correct all code violations within five days of notification.

Perform community inspections and visits to ensure quality and financial performance. Manage budgets, achieve expense goals, and assist with vendor sourcing and scope development.

Implement preventive maintenance programs and manage service team training and development. Lead a culture of service excellence and provide mentoring and coaching to service team members.

Reduce and manage after-hours and emergency calls, promoting Saturday hours. Maintain documentation and logs for safety, maintenance, and compliance.

Ensure cleanliness and maintenance of communities and amenities. Promote resident satisfaction and provide exemplary service.

Actively participate in company meetings and live the DLP values and mission. Prepare reports on maintenance activities, budget variances, and key performance indicators.

Coordinate with Asset Management for capital projects and maintenance optimization. Prepare reports on maintenance activities, budget variances, and key performance indicators.

Foster positive resident relations and handle escalated maintenance issues. Establish protocols for maintenance emergencies and ensure compliance with safety regulations.

Stay updated on property maintenance regulations and implement necessary measures for compliance. Coordinate with local and national vendors and contractors for specialized maintenance tasks and monitor performance.

Develop maintenance schedules, plans, and budgets, ensuring efficient maintenance operations. Develop and maintain best-in-class standards for community cleanliness and appearance.

Implement quality control measures for property upkeep and cleanliness. Lead and manage a team of maintenance supervisors, technicians, and staff.

Develop and maintain best-in-class standards for community cleanliness and appearance.

Qualification

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Regulatory Requirements KnowledgeBudget ManagementAsset Improvement StrategiesProperty Management MaintenanceRegional ManagementStrategic Decision MakingProblem-SolvingLeadershipTeam ManagementInterpersonal SkillsTeam BuildingCollaboration