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Company

Entegral · 1 day ago

National Service Coordinator - Remote

St Louis, MO

Full-time

Remote

Entry Level

$18.46/hr - $19.71/hr

2+ years exp

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Responsibilities

Coordinate roadside assistance through vendor partners by taking phone calls, dispatching service through vendor portals, and monitoring live jobs.

Set up replacement rentals when clients are in need of alternative transportation.

Research delays for roadside service, communicate with vendor partners to obtain status of live jobs, and evaluate available options to make decision on how to best assist driver.

Consult customer decision makers regarding the vehicle repair service process.

Assisting with relaying repair approvals to repair facilities on behalf of the client

Providing timely follow up to ensure prompt service for clients

Maintaining regular communication efforts with third party vendors as well as Fleet drivers

Identifying and escalating customer service opportunities related to roadside assistance

Assist drivers with general vehicle service questions or concerns.

Qualification

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Customer Support ExperienceAdministrative Support ExperienceMicrosoft Office Proficiency

Required

Must be 18 years of age or older

Must live in the Metro St. Louis area or surrounding MO/IL counties

Must live in the state of Missouri or Illinois

Two (2) years experience with customer and/or vendor support

Two (2) years of administrative support experience

Proven success in problem / conflict resolution or negotiation

Intermediate proficiency with Microsoft Office applications (Word, Excel, and Outlook)

Must be willing to accept $18.46-$19.71 per hour

Must have the ability to meet all work from home technical requirements

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)

High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms.