Be an early applicantLess than 25 applicants

Company

NetSuite · 4 hours ago

NetSuite Field Service Management Consultant

United States

Full-time

Remote

Mid, Senior Level

$87K/yr - $178K/yr

5+ years exp

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Responsibilities

Gather and document customer business requirements with attention to detail

Work with customers to configure NetSuite software (NS Field Service Management) to support customer business requirements

Demonstrate use of critical thinking skills to evaluate customer needs and processes to best fit NS Field Service Management features; use of creative thinking to aid in customer adoption of NS Field Service Management

Collaborate and connect with Project Managers and colleagues to facilitate on time and on budget project delivery

Analyze and architect solutions for business requirements which may include complex configurations and/or technical components

Define detailed functional requirements for automations and integrations to NetSuite

Work with technical teams to design and test automations and integrations

Perform quality reviews of deliverables developed by other team members

Achieve or exceed billable utilization targets

Continue to increase product knowledge and pursue relevant certifications

Mentor and review the work of more junior NS Field Service Management consulting team members

Qualification

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Field Service ManagementProject ManagementNetSuite ERP FinancialsCustomer CommunicationsComplex CustomizationsNetSuite CertificationsIssue ResolutionAccounting BackgroundLeading Practices GuidanceField Service Management CertificationConstruction Management Certification

Required

5-7 years of relevant field service management domain experience implementing software solutions; experience with NS Field Service Management or NetSuite ERP Financials a plus

Extensive knowledge/understanding of field service management processes, solutions, and integrations

Minimum of 5 years' customer communications experience; track record of swift escalation handling and issue resolution

Experience managing multiple projects at once and meeting multiple deliverables on schedule

Ability to guide customers based on leading practices

Very strong verbal and written communication as well as presentation skills

Ability to travel on a modest to moderate basis, as appropriate

Preferred

Accounting background a plus

Project leadership experience very strongly preferred

Experience with defining requirements for complex customizations and integrations

Degree in Accounting, Finance, Economics, Business Administration or related field a plus

NetSuite ERP Consultant and/or other NetSuite certifications a plus

Additional relevant certification and expertise preferred (Field Service Management, Construction Management, etc.)

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance