Momentum · 9 hours ago

Network Account Manager

Atlanta Metro

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Collaborate with internal resources (Support, Implementation, Billing, Engineering) to share information and ensure end-to-end customer satisfaction for an account base of approximately 300 customers that is expected to continue growing monthly

Communicate monthly with each assigned account for a purpose (follow- up on marketing communication, discuss bandwidth upgrade, introduce new service, review a recent ticket, etc)

Focus on creating a superior customer experience by assisting with billing questions, past due balances, Support tickets and change orders

Follow-up on Marketing promotions to identify growth opportunities

Track contract end dates for each circuit

Partner with an Account Manager to close upsell and renewal opportunities

Collaborate with Customers, Agents and Regional Sales Managers

As the client advocate, facilitate problem resolution through efficient internal and external communication relating to implementation, support and billing

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service orientationSalesforce.comManaged network experienceMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookTask management