Black Box · 1 day ago
Network Change Engineer
United States
Full-time
Remote
Entry, Mid Level
1+ years exp
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Responsibilities
Provide post-sales engineering implementation services for network solutions across various BBOX product and service offerings such as requirement definitions and implementation plans, end to end system designs, equipment staging, configuration creation and testing, and solution deployment of varying types of software and/or hardware network solution deployments spanning geographical separation.
Proactively assess solution specifications in light of changing customer requirements, and recommend solution changes that optimize value for both the client and BBOX organization.
Prepare documentation for internal and external clients detailing system designs and configuration of deployed solutions.
Ability to coordinate remotely with Smart Hands and Project Managers to complete the activity with clear communication and coordination
Develop and maintain professional and productive relationships with clients, infrastructure vendors such as ISPs and Carrier Services, software & hardware vendors and related key contributors to ensure stable and quality product & service delivery consistent with company objectives and client expectations.
Provide a technical overview of product architecture, functionality, system / data requirements, service delivery and integration with enterprise applications.
Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the operating systems, networking infrastructure and products & services that BBOX supports.
Implement and make recommendations to improve methodologies, core competencies and processes for deployment engineering to ensure stable and quality product & service delivery consistent with company objectives and client expectations.
Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution. Proactively identify and remove barriers to meeting client expectations. Provide timely documentation of issues, action plan and outcome. Achieve all client satisfaction objectives and internal and external SLAs.
Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.
Foster and contribute toward collaborative working relationships within operations and across all levels and departments of the organization to execute deployment engineering functions and company priorities.
Utilize escalation and exception paths, processes and systems to report current performance and make recommendations for improvement of performance.
Achieve performance targets established by leadership for applicable Key Performance Indicators.
Perform other duties as assigned by management.
Qualification
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Required
Bachelor’s Degree in Engineering, Management Information Systems, Information Technology, Computer Science or related field, or equivalent, relevant experience
Minimum of 1-2 years with engineering deployment responsibilities involving moderately complex client requirements assessments, solutions designs and implementation within the technology services industry.
Ability to work within Change Management process/procedures and the ability to understand the requirements to compile documents with existing standards.
Previous post-sales engineering experience with network solutions including requirement definitions and implementation plans, end-to-end system designs, equipment staging, configuration creation and testing, and solution deployment of varying types of software and/or hardware network solution deployments spanning geographical separation.
A proficient networking skillset within industry-standard networking technologies and infrastructures including cabling, LAN, WAN and Wireless.
Excellent problem solving and systems analysis skills with demonstrated success in root cause analysis, effectiveness measurements and related documentation.
Ability to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution.
Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, service delivery management tools and related cloud based technology systems.
Preferred
Cisco Certified Network Associate (CCNA), Fortinet Certification(s) or related certifications
Experience with DDI, NIDM, ClearPass, CyberArk and similar tools/standards
End-to-end process thinker, with proven experience in business processes and workflow design.
Demonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending and implementing best practices and methodologies.
Company
Black Box
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2000-06-26Acquired
Leadership Team
Sanjeev Verma
President & CEO
Barry Thorpe
Partner Account Manager
Recent News
Columbus Business First
2023-10-27
Company data provided by crunchbase
