Harris Williams · 3 hours ago
Network Infrastructure Engineer - 11:00pm EST - 7:30am EST M-F
ZZ - Remote Location
Full-time
Remote
Mid Level
$55K/yr - $172K/yr
3+ years exp
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Responsibilities
The candidate that fills this role will have excellent customer service, peer leadership, documentation, and network troubleshooting skills. Most issue should be resolved with first contact resolution. You must possess a solid understanding of the OSI model and have several years of network support experience at layer 1 through 3.
Strong leadership skills with the ability to help lead technical situation calls and ensure that team is driving to root cause.
Must be organized and able to create and follow process to ensure expedient incident resolution and a consistent client experience.
Self-directed with the ability to assess the environment and take action.
Strong communication skills with the ability to drive incident resolution and provide timely client updates.
Strong documentation skills required for both knowledge creation and proper ticket escalation.
Strong collaboration skills required to work with others to drive issue resolution and to provide knowledge sharing with peers.
Strong Troubleshooting and problem-solving skills, of highly complex issues and solutions.
Lead shift staff meetings and provide initial staff escalations.
Measures team and staff performance again KPIs.
Provides feedback, collaborates, and drives improvements through blameless culture focused continuous improvement.
Innovative, proactive, and process-oriented mindset that is focused on generating ideas and executing initiatives to drive team efficiencies.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Layer 2 protocols such as Vlans, Spanning Tree, Trunks
TCP/IP and related protocols
Knowledge of Public Telephone Switched Network: POTS, DSx (t1-t3), Gig-E, Broadband OC-x
Troubleshooting and Configuration of Cisco Routers, 8xx series ISR – 4000, 1xxx ASR, 9xxx ASR
Expert knowledge of Cisco software, licensing, features: CATOS, IOS, IOS-XE, IOX-XR, NX-OS
Excellent customer service, peer leadership, documentation, and network troubleshooting skills
Solid understanding of the OSI model
Several years of network support experience at layer 1 through 3
Strong leadership skills with the ability to help lead technical situation calls
Must be organized and able to create and follow process to ensure expedient incident resolution
Self-directed with the ability to assess the environment and take action
Strong communication skills with the ability to drive incident resolution and provide timely client updates
Strong documentation skills required for both knowledge creation and proper ticket escalation
Strong collaboration skills required to work with others to drive issue resolution and to provide knowledge sharing with peers
Strong Troubleshooting and problem-solving skills, of highly complex issues and solutions
Lead shift staff meetings and provide initial staff escalations
Measures team and staff performance against KPIs
Provides feedback, collaborates, and drives improvements through blameless culture focused continuous improvement
Innovative, proactive, and process-oriented mindset that is focused on generating ideas and executing initiatives to drive team efficiencies
Preferred
Competitive Advantages
Customer Solutions
Design
Enterprise Architecture Framework
Machine Learning
Risk Assessments
Technical Knowledge
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
8 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Company
Harris Williams
Harris Williams is a global investment bank specializing in M&A and private capital advisory services.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Hiter Harris
Managing Director and Co-Founder
Paul Poggi
Chief Operating Officer
Recent News
AltAssets Private Equity News | Connecting LPs and GPs worldwide
2024-01-10
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