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Company

PNC · 4 hours ago

Network Infrastructure Engineer - 11:00pm EST - 7:30am EST M-F

United States

Full-time

Remote

Mid Level

$55K/yr - $172K/yr

3+ years exp

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Responsibilities

Applies solution design and support while consistently meeting customer needs.

Leverages technical knowledge and industry experience to design, build and maintain infrastructure technology solutions.

Develops software components and hardware for projects; aligns these with business strategies and objectives.

Independently solves common problems and updates applications with new technology.

Collaborates with engineers, architects, developers and other staff to meet project objectives.

Analyzes the technological needs of customers and provides ongoing support for clients.

Strong leadership skills with the ability to help lead technical situation calls and ensure that team is driving to root cause.

Must be organized and able to create and follow process to ensure expedient incident resolution and a consistent client experience.

Self-directed with the ability to assess the environment and take action.

Strong communication skills with the ability to drive incident resolution and provide timely client updates.

Strong documentation skills required for both knowledge creation and proper ticket escalation.

Strong collaboration skills required to work with others to drive issue resolution and to provide knowledge sharing with peers.

Strong Troubleshooting and problem-solving skills, of highly complex issues and solutions.

Lead shift staff meetings and provide initial staff escalations.

Measures team and staff performance again KPIs.

Provides feedback, collaborates, and drives improvements through blameless culture focused continuous improvement.

Innovative, proactive, and process-oriented mindset that is focused on generating ideas and executing initiatives to drive team efficiencies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Layer 2 protocolsTCP/IPPublic Telephone Switched NetworkCisco Routers configurationCisco software knowledgeOSI model understandingCustomer service skillsNetwork troubleshooting skillsMachine LearningRisk AssessmentsApplication Delivery ProcessConsultingEffectiveness MeasurementIT Industry KnowledgeDocumentation skillsCollaboration skills

Required

Layer 2 protocols such as Vlans, Spanning Tree, Trunks

TCP/IP and related protocols

Knowledge of Public Telephone Switched Network: POTS, DSx (t1-t3), Gig-E, Broadband OC-x

Troubleshooting and Configuration of Cisco Routers, 8xx series ISR – 4000, 1xxx ASR, 9xxx ASR

Expert knowledge of Cisco software, licensing, features: CATOS, IOS, IOS-XE, IOX-XR, NX-OS

Excellent customer service, peer leadership, documentation, and network troubleshooting skills

Solid understanding of the OSI model

Several years of network support experience at layer 1 through 3

Strong leadership skills with the ability to help lead technical situation calls and ensure that team is driving to root cause

Must be organized and able to create and follow process to ensure expedient incident resolution and a consistent client experience

Self-directed with the ability to assess the environment and take action

Strong communication skills with the ability to drive incident resolution and provide timely client updates

Strong documentation skills required for both knowledge creation and proper ticket escalation

Strong collaboration skills required to work with others to drive issue resolution and to provide knowledge sharing with peers

Strong Troubleshooting and problem-solving skills, of highly complex issues and solutions

Lead shift staff meetings and provide initial staff escalations

Measures team and staff performance against KPIs

Provides feedback, collaborates, and drives improvements through blameless culture focused continuous improvement

Innovative, proactive, and process-oriented mindset that is focused on generating ideas and executing initiatives to drive team efficiencies

Applies solution design and support while consistently meeting customer needs

Leverages technical knowledge and industry experience to design, build and maintain infrastructure technology solutions

Develops software components and hardware for projects; aligns these with business strategies and objectives

Independently solves common problems and updates applications with new technology

Collaborates with engineers, architects, developers and other staff to meet project objectives

Analyzes the technological needs of customers and provides ongoing support for clients

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities