75 applicants

Company

Netgain Technology, LLC · 6 hours ago

Network Operations Center Engineer

United States

Full-time

Remote

Mid Level

$65K/yr - $75K/yr

3+ years exp

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Information Technology & Services

Hiring Manager

Austin Reed

Insider Connection @Netgain Technology, LLC

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Responsibilities

Research, design, implement and maintain Netgain’s monitoring systems

Advise and collaborate on new monitoring designs and systems that can deliver the most cost-effective monitoring, while achieving the focus areas noted (Macro Views and the Right people receive an actionable alert)

Report trends that indicate problems for client usage of infrastructure/environments to leadership: This includes hardware, cloud platforms, applications, OS and App version alignment, etc.

Adopt an automation first mindset, using scripting and automation tools to resolve issues and prevent recurrence

Provide process improvement recommendations to leadership and implement them as directed

Contribute to Research and Development projects as directed by Netgain leadership

Establish and maintain accurate and appropriate knowledge base, procedure, and design documentation

Assist in training and development opportunities for Netgain team members

Active commitment to professional development; continuously improve technical competencies and communication skills

Active commitment to stay up to date with industry developments

Accept other duties as they are assigned from time to time

Suggest innovative and creative new ideas and ways of improving processes

In a crisis, may be called on to use advanced troubleshooting methods to investigate and respond to alerts generated by our monitoring platforms

Participate in root cause analysis efforts as well as long term remediation of issues, preventing an issue from recurring

Cooperate with teammates to nurture a culture of openness, expertise, and a strong client focus

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Monitoring systems designEvent management monitoringMicrosoft server administrationLinux operating systemsCloud computing servicesRemote Monitoring & ManagementVirtualization technologiesWindows ServerActive DirectoryNetwork technologiesTCP/IP troubleshootingDevOps toolsRegulatory complianceSQLIISExchangeDNSDHCPDesktop operating systemsMicrosoft certificationsAzure cloud certifications

Required

3-5 years of experience in advanced technical system engineering roles

3 years of experience in event management monitoring and response

Demonstrated experience with a variety of monitoring tools, generating tickets and presentation of data

Demonstrated experience administering, monitoring, and maintaining Microsoft server-based and Linux operating systems

Demonstrated experience provisioning, configuring, and maintaining cloud computing services such as Microsoft Azure

Experience with Remote Monitoring & Management (RMM) tools such as ConnectWise Automate

Experience with virtualization technologies, including VMware

Experience supporting Microsoft technology, including, but not limited to: Windows Server and client OS, Active Directory, Remote Desktop Services, SQL, IIS, Exchange, DNS, and DHCP.

Experience supporting desktop-based operating systems

Experience supporting network related technologies including enterprise LANs, WANs, routers, switches, VPN, network load balancers, wireless access points, etc

Experience supporting server-based networking technologies (VPN, DNS, AD, RADIUS, DHCP, etc.)

Strong understanding of TCP/IP usage and troubleshooting