Be an early applicantLess than 25 applicants

Company

Net2Source Inc. · 6 hours ago

NICE InContact and/or NICE CXone

Dallas, TX

Contract

Remote

Senior Level, Lead/Staff

10+ years exp

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B2BDelivery

Growth Opportunities

Hiring Manager

prashant singh

Insider Connection @Net2Source Inc.

Discover valuable connections within the company who might provide insights and potential referrals.
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Responsibilities

Serve confidently in a client-facing role, managing multiple stakeholders effectively.

Coordinate and execute release planning, development, testing, and deployment of IVR enhancements across multiple agencies.

Design and build call flows, chat solutions, and backend system integrations using APIs.

Provide Expertise for NICE BU, contributing to solution design and optimizing network solutions.

Design and implement skills-based routing for voice, chat, email, and SMS contact center technology.

Collaborate with the architecture team to design, develop, and integrate APIs.

Translate business requirements into technical requirements, preparing design documents for application development.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

NICE InContactNICE CXoneRESTful WebservicesC#C++JavaJavaScriptPythonNICE CXOne StudioSalesforceIntersystem networkingData traffic flowOrganizational communicationContact center dashboardsTroubleshooting call center applicationsConflict management

Required

5+ years of experience with NICE InContact and/or NICE CXone.

5+ years of experience working with RESTful Webservices / APIs.

3+ years of experience scripting in NICE CXOne Studio.

Strong conflict management skills with the ability to navigate and resolve issues.

Excellent organizational communication skills, both written and verbal.

Proven ability to collaborate and work effectively in a team environment.

Experience in creating contact center dashboards.

Basic knowledge of intersystem networking and data traffic flow between components.

Ability to troubleshoot end-to-end call center applications, including issues in Chrome and Edge when interacting with web-based applications like Salesforce or Microsoft Dynamics.

Preferred

Good to have programming experience in any of the following languages: C#, C++, Java, JavaScript, or Python.

Familiarity with Salesforce.

Company

Net2Source Inc.

Glassdoor

4.1

Net2Source (N2S) is a global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 32 countries.

Founded in 2007

Somerset, New Jersey, USA

1001-5000 employees