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Company

VySystems · 4 hours ago

NICE InContact and/or NICE CXone

United States

Contract

Remote

Senior Level

5+ years exp

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AppsConsulting

Actively Hiring

Hiring Manager

AVINASH G

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Responsibilities

Serve confidently in a client-facing role, managing multiple stakeholders effectively.

Coordinate and execute release planning, development, testing, and deployment of IVR enhancements across multiple agencies.

Design and build call flows, chat solutions, and backend system integrations using APIs.

Provide Subject Matter Expertise (SME) for NICE BU, contributing to solution design and optimizing network solutions.

Design and implement skills-based routing for voice, chat, email, and SMS contact center technology.

Collaborate with the architecture team to design, develop, and integrate APIs.

Translate business requirements into technical requirements, preparing design documents for application development.

Provide troubleshooting support and technical assistance for scripting and system issues.

Work with cloud-based SaaS/PaaS/IaaS providers and virtualized systems, including application servers, databases, and network infrastructure.

Coordinate issue resolution and communication with technical teams in case of problems.

Review support tickets with agency leadership and oversee the resolution of support questions related to agency tickets.

Act as an SME, guiding team members in designing and achieving requested IVR enhancements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

NICE InContactNICE CXoneRESTful WebservicesC#C++JavaJavaScriptPythonNICE CXOne StudioOrganizational communicationContact center dashboardsSalesforceIntersystem networkingTroubleshooting call center applicationsWeb-based applicationsMicrosoft DynamicsConflict management

Required

5+ years of experience with NICE InContact and/or NICE CXone.

5+ years of experience working with RESTful Webservices / APIs.

3+ years of experience scripting in NICE CXOne Studio.

Strong conflict management skills with the ability to navigate and resolve issues.

Excellent organizational communication skills, both written and verbal.

Proven ability to collaborate and work effectively in a team environment.

Experience in creating contact center dashboards.

Basic knowledge of intersystem networking and data traffic flow between components.

Ability to troubleshoot end-to-end call center applications, including issues in Chrome and Edge when interacting with web-based applications like Salesforce or Microsoft Dynamics.

Preferred

Good to have programming experience in any of the following languages: C#, C++, Java, JavaScript, or Python.

Familiarity with Salesforce.

Company

VySystems

Vy Systems is a part of vy.ventures and is in the business of Technology consulting, Solutions, and Managed Services, providing invaluable services across many countries since 2002.

Founded in 2000

Santa Clara, California, USA

501-1000 employees