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Company

Aunalytics · 1 day ago

NOC Tech

South Bend, IN

Full-time

Remote

Entry Level

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Responsibilities

Remediate and resolve assigned client support requests which may include:

Network security/firewall issues- Internet access, VPN, DNS issues

Network switching/routing issues- Wireless network access issues

Network Server performance issues- Data/Voice circuit issues

Enterprise productivity/MS Office/Exchange/O365

Server based OS support/directory services- Complex End User Issues

Remediate and resolve network and systems alerts and alarms such as:

Wide and Local Area Network Connections- Network Servers

Enterprise Backup Systems- Firewall Security

Enterprise Anti-Virus Systems- VOIP Systems

Utilizing remote monitoring tools to assist in proactive network/systems support

Support Cloud and Data Center services such as:

Offsite Back up - Anti-Spam/Anti-Virus- Collaboration solutions

Virtual Servers/Cloud Hosting- DNS Administration

Email Encryption- Remote Desktop Gateway- Citrix

Equipment inspection- Smart Hands for Colocation

Data Center Inspection and Maintenance protocols- Facility Inspection Rounds

Data Center Check In/ Escort and Security Procedures

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Network securityFirewall issuesVPNDNS issuesNetwork switchingRouting issuesServer performanceRemote monitoring toolsCloud servicesData Center servicesMCSECCNPMCITPTechnical troubleshootingMS OfficeO365Inquisitiveness

Required

Schedule flexibility is a key requirement for this position.

Remediate and resolve assigned client support requests which may include: Network security/firewall issues- Internet access, VPN, DNS issues, Network switching/routing issues- Wireless network access issues, Network Server performance issues- Data/Voice circuit issues, Enterprise productivity/MS Office/Exchange/O365, Server based OS support/directory services- Complex End User Issues.

Remediate and resolve network and systems alerts and alarms such as: Wide and Local Area Network Connections- Network Servers, Enterprise Backup Systems- Firewall Security, Enterprise Anti-Virus Systems- VOIP Systems.

Utilizing remote monitoring tools to assist in proactive network/systems support.

Support Cloud and Data Center services such as: Offsite Back up - Anti-Spam/Anti-Virus- Collaboration solutions, Virtual Servers/Cloud Hosting- DNS Administration, Email Encryption- Remote Desktop Gateway- Citrix.

Equipment inspection- Smart Hands for Colocation.

Data Center Inspection and Maintenance protocols- Facility Inspection Rounds.

Data Center Check In/ Escort and Security Procedures.

Preferred

Bachelor’s Degree in a technical field preferred, but not required.

Previous experience in a technical role strongly preferred; preference given to candidates with experience working within a managed services environment.

Engineer-level or Vendor certification preferred (i.e. MCSE, CCNP, MCITP).

Basic understanding of networking / troubleshooting.

Tech savvy with an ability to quickly learn new technical concepts and skills.

Highly developed customer service skill set.

Must be able to communicate effectively, both verbal and written, with a broad range of individuals at all levels.

Resourceful in getting things done, self-starter, productive working independently or collaboratively - ours is a fast-pace entrepreneurial environment with performance expectations and deadlines.

Inquisitiveness and an eagerness to learn new technologies and apply concepts to real world problems.

Share our values: growth, relationships, integrity, and true grit.