75 applicants
Glow Networks · 2 days ago
Nokia Converged Charging Engineer
United States
Contract
Remote
Mid Level
$40/hr - $60/hr
Wonder how qualified you are to the job?
Maximize your interview chancesCommunications Infrastructure
Insider Connection @Glow Networks
Responsibilities
Technical consultancy: Act as the primary technical point of contact for consultation, review technical requirements, and provide advice for cloud operations-related decision-making.
Trouble ticket, Project, & Testing support: Lead trouble ticket calls, support troubleshooting, provide solutions as per SLA, and reproduce issues in Lab for further investigation.
On-call Support: Provide on-call support, join Bridge/Webex with the customer for critical tickets, resolve issues or escalate, and provide Root Cause Analysis.
Qualification
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Required
Working knowledge and experience on Core Networks for Mobile Telecommunications area including Messaging, Policy and Signaling, Telco Cloud, Public Cloud (CNF and VNF), and IP Connectivity.
Excellent knowledge of network technologies and protocols including TCP/IP, routing/switching, network security, Network Management, DNS, Radius, LDAP, MAP, Diameter Policy Control and Charging, and Radius.
Experience in a customer support environment, participating in 24/7 emergency on-call support, communicating complex technical ideas in writing, presentations, and in face-to-face meetings.
Experience in escalation management across cross-functional teams (e.g. Technical Support, Services, Sales, Product Development, etc.) and corralling resources as necessary to resolve problems.
Business understanding and development
Benefits
Flexible schedule
Health insurance
Life insurance
Paid time off
Company
Glow Networks
Glow Networks provides complete network services for carriers, equipment vendors, and enterprise customers
Founded in 1999
51-200 employees
H1B Sponsorship
Glow Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (1)
2022 (8)
2021 (6)
2020 (18)
Funding
Current Stage
Growth StageTotal Funding
unknown2010-05-14Acquired· by Movate
Leadership Team
Dharamjeet Taunque
Global Chief Executive Officer
Company data provided by crunchbase
