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Company

Original Job Post

Hanger, Inc. · 2 days ago

Office Administrator

Woburn, MA

Full-time

Hybrid

Entry Level

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Responsibilities

Responsible for patient appointment scheduling

Creation of new patient charts and maintenance of patient records

Scanning and filing patient documents and ensuring complete and accurate information

Managing incoming phone calls

Obtaining insurance authorization

Providing financial counseling for patients and posting over the counter (OTC) payments

Daily document research on an electronic health/medical record system

Qualification

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Driving Record ManagementCustomer ServiceAdministrationProblem-SolvingEMR systemsNextGenOnBaseHIPAA knowledgeMedical insurance regulationsCodingBillingReimbursement protocolsMS Office productsEmail managementAutomated billing systemsFacsimile machinesCalculator usePostage machine operationCopier operationAdministrative math accountingTyping speedComputer skillsOffice equipment experienceBasic math skillsState laws knowledgeFederal laws knowledgeRegional collection lawsHard-working organizational skillsResourceful team player

Required

High school diploma or GED required.

Requires less than 1 year of customer service, administration or related experience.

Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Preferred

At least 1-2 years of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase).

Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.

Associate's degree.

Ability to type 40 correct words per minute.

At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, postage machine, copiers, etc.

Basic administrative math accounting skills.

While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Excellent organizational skills and the ability to manage multiple tasks (ex. multitasking) with a high degree of detail orientation while working in a fast-paced environment.

Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues.

Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings.

Flexible team player who thrives in environments requiring the ability to effectively prioritize and juggle multiple concurrent projects in a fast-paced environment.

Strong interpersonal, oral (including telephone) and written communication skills, including the ability to follow written and verbal directions. While performing this client-facing position, working with a diverse population in multicultural settings, there will be large amounts of communication (oral and written) including but not limited to clinicians, patients, physicians, physician’s office representatives, other staff members (field associates, managers, directors) and/or business representatives.

Demonstrated ability to provide a high level of customer service to patients, fellow employees and referral sources.

Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.

Keep the patient at the center of everything that you do, building lifelong trust.

Foster open collaboration and constructive dialogue with everyone around you.

Continuously innovate new solutions, influencing and responding to change.

Focus on superior outcomes, and calibrate work processes for outstanding results.

Ability to work with physically challenged individuals.

Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.