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Company

Original Job Post

48forty Solutions · 2 days ago

Office Manager

Milwaukee, WI

Full-time

Onsite

Entry, Mid Level

$20/hr - $20/hr

3+ years exp

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Consumer GoodsRetail

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Responsibilities

Responds promptly to customer inquiries, obtains and evaluates all relevant information to handle product and service inquiries.

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; expediting correction or adjustment; and following up to ensure resolution.

Partners with other members of management to set up and maintain customer and vendor accounts.

Conducts the new hire process included but not limited to receiving applications and resumes, providing written offer letters, scheduling drug screens and interviews, screening employees through E-Verify, and completing all new hire paperwork in accordance with company policy

Maintains and audits personnel files, worker's compensation files, and I-9 binders in accordance with company policy.

Ensures the security of all confidential records. This includes personnel files, payroll documentation, and injury files.

Manages post-injury worker's compensation claims by completing documentation, scheduling physician appointments and drug screens, and coordinating communications with the company worker's compensation carrier.

Manages local A/P process by creating purchase orders, reviewing local A/P invoices, and communicating with local vendors and Corporate Accounting.

Manages local A/R process by ensuring all customers are invoiced timely and accurately.

Enforces and adheres to all company policies, safety rules and regulations.

Completes daily, weekly and monthly operations reporting including payroll, production reporting, and shipping and receiving.

Performs general clerical duties including mail sorting and processing, answering phones, maintaining company bulletin boards, and dispatching drivers.

Maintains office supplies, personal protective equipment (PPE), and first aid inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies and verifying receipt of supplies.

Facilitates operational requirements by scheduling and completing administrative projects as needed.

Qualification

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computer skillsWorkers compensationPayrollAp/arEmployee benefitsCustomer service experienceIndependent task prioritizationManaging demanding timelinesEfficient time managementMinimum 2 years experienceMust be 18 yearsProblem-solvingHard-workingExceptional customer service communicationTeamworkTime managementManufacturingTransportationBilingual English SpanishCommunication

Required

High school diploma or equivalent required

Strong computer skills (MS Office Suite, MS Excel, MS Word, MS PowerPoint, MS Outlook, and Internet)

Workers Compensation, Payroll, AP/AR, and Employee Benefits experience is highly desired

Minimum 2 years prior experience working in a customer service environment

Exceptional customer service skills

Excellent communication skills (written and verbal)

Ability to work both within a team environment and independently prioritize tasks

Ability to manage demanding timelines

Ability to work independently and manage time efficiently

MUST be 18 years of age or older

Preferred

Four-year college degree or 3-5 years relevant experience preferred

Prior Manufacturing and/or Transportation background is preferred

Bi-lingual (English and Spanish) is a plus, but not required

Benefits

Holiday Pay

Referral Bonuses

Long-Term Career Advancement

Great Team Environment

PTO

Full-time employees eligible for Medical, Dental, Vision, Basic Life, AD&D and Short-Term & Long-Term Disability insurance on the 1st of the month following 60 days of employment